{"id":364174,"date":"2026-03-25T10:35:08","date_gmt":"2026-03-25T10:35:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/ie\/364174\/"},"modified":"2026-03-25T10:35:08","modified_gmt":"2026-03-25T10:35:08","slug":"low-fares-work-but-ryanairs-treatment-of-a-grieving-woman-was-cruel-the-irish-times","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ie\/364174\/","title":{"rendered":"\u2018Low fares\u2019 work but Ryanair\u2019s treatment of a grieving woman was cruel \u2013 The Irish Times"},"content":{"rendered":"<p class=\"c-paragraph paywall \">Last week when the Taoiseach managed to exit the Oval Office with his dignity \u2013 and then some \u2013 it\u2019s fair to say that many of us felt relieved, if a little dirty. Those images will never not be disturbing. But then, as if we needed to be reminded  precisely whom  he had been consorting with, a Trump post promptly blasted through what the 18th century philosopher Edmund Burke called \u201cthe decent drapery of life\u201d. <\/p>\n<p class=\"c-paragraph paywall \">\u201cGood. I\u2019m glad he\u2019s dead. He can no longer hurt innocent people!\u201d, wrote the five-time draft dodger of Robert Mueller, an honourable public servant and decorated war veteran, an old man dead from Parkinson\u2019s, his wife and daughters still absorbing the terrible finality of his last breath. Trump\u2019s celebratory post landed only minutes after the public announcement. <\/p>\n<p class=\"c-paragraph paywall \">Though many of us cleave to the old guidance of not speaking ill of the dead (in public anyway, and with a decent time lapse), we know better than to expect decency from Trump,  a man who has delighted in abusing the memories of people like John McCain, Colin Powell and Rob Reiner after their deaths. <\/p>\n<p class=\"c-paragraph paywall \">In a normal world, that chilling absence of empathy will always stop  people in their tracks and even remind us why manners matter. Burke believed that manners are more important than laws because the laws depend on them. \u201cThe law touches us but here and there, and now and then. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarise or refine us, by a constant, steady, uniform, insensible operation, like that of the air we breathe in.\u201d<\/p>\n<p class=\"c-paragraph paywall \">Whatever the flaws in Burke\u2019s philosophy, those universal truths endure. So does his conviction that the cultivation of human sympathy and a capacity to share in the suffering of others are fundamental to a healthy society. Manners, sympathy and empathy. Now try mapping that full house on to Maga and the White House.<\/p>\n<p class=\"c-paragraph paywall \">Contrast Trump\u2019s barbarism towards Mueller and his beatification of Charlie Kirk, the hugely influential Magaverse podcaster shot dead last September. Apart from his verbal onslaughts on gun control and DEI initiatives, Kirk targeted empathy itself. He couldn\u2019t stand the word, viewing it as \u201ca made-up, New Age term that does a lot of damage, but is very effective when it comes to politics\u201d. <\/p>\n<p class=\"c-paragraph paywall \">From his heavenly perch he must have been perplexed at the Magaverse\u2019s turbocharged performances of empathy on his death, not to mention their hounding of minor social media figures who lost their jobs for expressing relief or merely quoting his more controversial words. <\/p>\n<p class=\"c-paragraph paywall \">As for the rest of us here, we continue the  self-defeating task of looking for empathy in unlikely places. Ryanair CEO Michael O\u2019Leary always gave a persuasive impression of someone who sees empathy as a weakness in the bigger picture. Now we learn  <a href=\"https:\/\/www.irishtimes.com\/your-money\/2026\/03\/24\/ryanair-lack-of-response-adds-to-bereaved-sisters-distress-after-rule-change\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.irishtimes.com\/your-money\/2026\/03\/24\/ryanair-lack-of-response-adds-to-bereaved-sisters-distress-after-rule-change\/\">that the airline has redefined \u201cimmediate\u201d family for us<\/a>. A woman whose brother died in Edinburgh the day before she was due to visit him, sought a refund on her \u20ac560 ticket on the basis that he was \u201cimmediate family\u201d \u2013 which he was, by Ryanair rules. But while her repeated requests were stonewalled, according to an article in The Irish Times by Conor Pope, a new definition of \u201cimmediate\u201d family was  slipped in to the airline\u2019s updated terms and conditions. And  her deceased brother was no longer \u201cimmediate\u201d family. <\/p>\n<p class=\"c-paragraph paywall \">For clarity: Ryanair\u2019s terms and conditions no longer regard your siblings, grandparents or grandchildren as \u201cimmediate\u201d family and you can also forget about the in-laws. <\/p>\n<p class=\"c-paragraph paywall \">We\u2019ve learned the hard way how \u201clow fares\u201d regimes work, but what a strangely cruel compact we have entered into where a \u20ac35 billion corporation leeches the humanity out of its responses to a grieving woman. When forced to concede, there was no apology for the gaslighting, for the waste of time, for the withholding of a large sum of money from a customer already in distress &#8211; only regret that \u201cour customer service agent made an error in applying our current bereavement policy (which dates from April 2025) to this case, when the booking was dated Feb 2025, and therefore the old policy should have been applied\u201d. The airline said it had applied a refund \u201clast week prior to your query\u201d.<\/p>\n<p class=\"c-paragraph paywall \">O\u2019Leary answers to a board that is evenly divided between men and women, who must at least be aware of such occurrences.<\/p>\n<p class=\"c-paragraph paywall \">Thirteen years ago after one particularly egregious exchange with a grieving passenger, he accepted that the airline should \u201ctry to eliminate things that unnecessarily piss people off\u201d and that would include encouraging staff to be more lenient on people whose bags are only \u201cmillimetres\u201d above size regulations, he said. These days, staff are incentivised to hunt down those miscreants. <\/p>\n<p class=\"c-paragraph paywall \">Customers can of course take out travel insurance where they have \u201cconcerns about the health of wider relatives at time of booking\u201d, as Ryanair advises.  Ryanair could also  try adopting a corporate ethos which factors some degree of humanity into what increasingly feels like a  hustlers\u2019 world. <\/p>\n<p class=\"c-paragraph paywall \">Aer Lingus still counts siblings, grandparents, grandchildren, nephews, nieces, aunts, uncles and in-laws as immediate family. So feck off to Aer Lingus, O\u2019Leary would undoubtedly reply. When he retires, O\u2019Leary once told Marian Finucane, he wants to hand the business over to people who will run it \u201cin a more professional manner than I do, people who will say the right thing about the environment and customers and dogs and old people, because I\u2019m not that kind of person . . .\u201d <\/p>\n<p class=\"c-paragraph paywall \">But it\u2019s not about saying the right thing. It\u2019s about observing the debasement of bonds, empathy and civility that keep us safe and sane and doing the right thing. <\/p>\n","protected":false},"excerpt":{"rendered":"Last week when the Taoiseach managed to exit the Oval Office with his dignity \u2013 and then some&hellip;\n","protected":false},"author":2,"featured_media":364175,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[42,164293,43,40,38,41,39],"class_list":["post-364174","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-kathy-sheridan","tag-news","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/364174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=364174"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/364174\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/364175"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=364174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=364174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=364174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}