As many as two in five Irish holidaymakers who hired a car overseas last year experienced difficulties, with long waiting times, hidden fees and misleading descriptions among the most common problems. <\/p>\n
A report from the Competition and Consumer Protection Commission<\/a> (CCPC) published on Monday pointed to widespread problems prompting the watchdog to urge consumers to take precautions to avoid paying more when renting a car abroad this summer. <\/p>\n The problems have continued into this year, too. So far in 2026, the CCPC helpline has received 78 contacts about issues relating to car rental, mostly with unexpected or excessive charges.<\/p>\n One consumer detailed how they had paid in advance, but when they went to collect the car were told the company did not accept debit cards so the booking was cancelled.<\/p>\n Another said the car hire company never mentioned anything about additional insurance, but the consumer ended up being charged \u20ac274 after they signed the contract without reading it. <\/p>\n A third consumer noted how they were due to pick up a car at 3.30pm, but arrived three hours after that and found the car was only held for a two-hour window and their booking was cancelled. <\/p>\n \u201cRenting a car abroad can be stressful. You may be stuck for time, communicating in a different language or collecting the car in the dark or in bad weather,\u201d CCPC director of communications Grainne Griffin said. <\/p>\n She said unexpected add-on charges such as tolls, fuel charges and late fees could drive up costs significantly and she warned drivers to check the fuel policy in their rental agreement. <\/p>\n Griffin encouraged those planning to hire a car this summer to do their research before booking and to \u201ccheck the reviews, confirm that you can get to the pick-up location easily and shop around to find the right service for you at the best price\u201d.<\/p>\n She stressed the need for consumers to take their own photographs and videos of the interior and the exterior. <\/p>\n \u201cIf you\u2019re not happy with the car\u2019s condition or it\u2019s not what you paid for, return it immediately,\u201d she said. <\/p>\n \u201cWhen you\u2019re returning the car, give yourself enough time so you\u2019re not hit with a late fee.\u201d<\/p>\n She also said consumers should ensure they get the car inspected and closed off your bill before leaving the car hire desk. <\/p>\n \u201cAccidents can happen \u2013 a small scratch can become a huge cost if you\u2019re not covered. Most companies will offer basic third-party insurance, but you may want to consider extra cover to protect you from a high excess charge. Consider this at the booking stage so you don\u2019t feel under pressure at the desk,\u201d Griffin said. <\/p>\n She said it was still \u201cclearly still a requirement for most to pay for the security deposit with a credit card. Check this before you book and ensure your credit card limit can cover the excess. Make sure that you have a credit card in the name of the main driver when you pick up the car. Otherwise, your booking may be cancelled\u201d.<\/p>\n The CCPC said it had taken an active role in strengthening consumer protection in the car rental sector by participating in an EU<\/a>\u2011wide sweep of third\u2011party car rental websites in 2022. <\/p>\n