{"id":470849,"date":"2026-05-28T06:34:10","date_gmt":"2026-05-28T06:34:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/ie\/470849\/"},"modified":"2026-05-28T06:34:10","modified_gmt":"2026-05-28T06:34:10","slug":"the-ai-answer-looked-right-but-would-have-wrecked-a-e30000-machine-part-the-irish-times","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ie\/470849\/","title":{"rendered":"The AI answer looked right \u2013 but would have wrecked a \u20ac30,000 machine part \u2013 The Irish Times"},"content":{"rendered":"<p class=\"c-paragraph paywall \">By the age of eight, Conor Temple was already showing an interest in engineering. His grandfather had taught him how to use tools, and on one occasion his mother came home to find that he had cut his bike in half to make a pedal-powered paddlewheel boat. <\/p>\n<p class=\"c-paragraph paywall \">Temple went on to study mechanical engineering at university and worked in hands-on engineering roles before moving into automation equipment sales. <\/p>\n<p class=\"c-paragraph paywall \">It was there he spotted the gap in the market for his Athlone-based start-up, Rheba Intelligence Systems. <\/p>\n<p class=\"c-paragraph paywall \">While he was training two project managers on a \u20ac200,000 machine, he saw how difficult it was to quickly diagnose faults. <\/p>\n<p class=\"c-paragraph paywall \">\u201cThe machine was six weeks late being commissioned and they were under serious pressure. Then a fault flashed up on the screen, and both of them looked at me for an answer,\u201d says Temple. <\/p>\n<p class=\"c-paragraph paywall \">\u201cThe answer to the problem was in the manual but the manual had several thousand pages, so I tried <a href=\"https:\/\/www.irishtimes.com\/tags\/chatgpt\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.irishtimes.com\/tags\/chatgpt\/\">ChatGPT<\/a>. <\/p>\n<p class=\"c-paragraph paywall \">\u201cThe answer came back instantly and looked completely plausible. But something felt off. <\/p>\n<p class=\"c-paragraph paywall \">\u201cI went through the manual and found the \u2018real\u2019 answer. I made an adjustment and in two minutes the machine was running. <\/p>\n<p class=\"c-paragraph paywall \">\u201cLater, I looked at the ChatGPT answer properly. Had I followed its advice, it would have destroyed a component with a six-week lead time and a \u20ac30,000 price tag.\u201d<\/p>\n<p class=\"c-paragraph paywall \">\u201cThe answer wasn\u2019t wrong in an obvious way,\u201d Temple says. <\/p>\n<p class=\"c-paragraph paywall \">\u201cIt was wrong in a confident, well-presented, entirely believable way. That\u2019s the specific kind of \u2018wrong\u2019 that gets expensive equipment damaged and careers shortened.\u201d <\/p>\n<p class=\"c-paragraph paywall \">Temple\u2019s has built Rheba to solve that problem. The company is aiming to transform industrial maintenance by providing engineers with a fast, accurate way to get the information they need to solve machinery glitches. <\/p>\n<p class=\"c-paragraph paywall \">Rheba takes a company\u2019s suite of manuals and centralises them with a comprehensive indexing feature that finds all the related information quickly. <\/p>\n<p class=\"c-paragraph paywall \">\u201cIn a typical company there are manuals for everything but they\u2019re on USB sticks, in folders, in files and on desktops and no one knows exactly where everything is,\u201d says Temple, who adds that with 20 per cent of the engineering workforce due to retire within the next five years, a lot of what they intuitively \u2018know\u2019 about where to find things will be lost. <\/p>\n<p class=\"c-paragraph paywall \">Unlike generic <a href=\"https:\/\/www.irishtimes.com\/tags\/artificial-intelligence\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.irishtimes.com\/tags\/artificial-intelligence\/\">AI<\/a> tools, Rheba displays diagrams and schematics directly from source manuals.<\/p>\n<p class=\"c-paragraph paywall \">\u201cRheba doesn\u2019t replace a company\u2019s documentation. It ingests the plant\u2019s manuals, drawings and procedures and makes answers findable, in seconds, by anyone, on any device, with the source page shown so an engineer can trust and verify the answer and can query the system in plain English,\u201d says Temple. <\/p>\n<p class=\"c-paragraph paywall \">\u201cSome AI tools give a page number as a reference, but they don\u2019t show the page, and if an engineer has to leave the machine to find a manual to verify the AI\u2019s answer, then it defeats the purpose. <\/p>\n<p class=\"c-paragraph paywall \">\u201cIndustrial manuals are full of diagrams and schematics, so text alone doesn\u2019t cut it. Rheba shows the actual manual page with the diagrams right there in the interface. Developing the system to render those source pages inline was a challenge, but it\u2019s what makes the tool safe to use on a factory floor and will result in a dramatic improvement in downtime.<\/p>\n<p class=\"c-paragraph paywall \">\u201cMaintenance management systems have the relevant documentation but treat it as something to be stored, not knowledge to be queried.\u201d<\/p>\n<p class=\"c-paragraph paywall \">Temple has built the company\u2019s system from scratch with virtually no financial outlay, but an unquantifiable amount of founder time and mentor support from the <a href=\"https:\/\/www.irishtimes.com\/tags\/westmeath\/\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/www.irishtimes.com\/tags\/westmeath\/\">Westmeath<\/a> Local Enterprise Office and business development guidance from investor and businessman David Slowey.<\/p>\n<p class=\"c-paragraph paywall \">Rheba was officially launched last December, but Temple had been working on building the platform for months, and it wasn\u2019t all plain sailing. <\/p>\n<p class=\"c-paragraph paywall \">\u201cI had a few attempts that I didn\u2019t think were good enough. For example, I wasn\u2019t happy with how the platform was scaling, so I rebuilt it from the ground up to handle vast amounts of data,\u201d he says. <\/p>\n<p class=\"c-paragraph paywall \">\u201cIt\u2019s disheartening when this happens, but I\u2019d let the problem go around in my head for a few days and eventually I\u2019d figure out a solution.\u201d <\/p>\n<p class=\"c-paragraph paywall \">The Rheba system is currently in live pilot with a logistics company in Ireland and a manufacturing company in the United States, with five potential customers waiting in the wings. <\/p>\n<p class=\"c-paragraph paywall \">The company will ultimately use a SaaS revenue model, but as of now it is charging on a case-by-case basis based on the number of users and frequency of use. The platform will work for any industry and in multiple languages, and Temple expects to be employing 10 people within three years. <\/p>\n<p class=\"c-paragraph paywall \">\u201cThe route to building my business was deliberate,\u201d he says. \u201cI figured the best way to find an opportunity nobody else had spotted was to go deep into a specialised industry, get close to the people doing the actual work, and pay attention. The deeper into a specialised area you go, the more likely you are to see something that hasn\u2019t been capitalised on yet. <\/p>\n<p class=\"c-paragraph paywall \">\u201cI liked sales because it was the best place I\u2019d found to test unconventional things,\u201d Temple adds. <\/p>\n<p class=\"c-paragraph paywall \">\u201cSo, if your competitors are all sending the same AI automated mailshot, then a handwritten letter is more likely to be what gets opened. <\/p>\n<p class=\"c-paragraph paywall \">\u201cI also learned a lot from standing outside in the smoking area, as that\u2019s where real conversations happen. I\u2019d get chatting to people and inside 15 or 20 minutes I usually had the name, email and sometimes the direct number of exactly the person I needed to speak to.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"By the age of eight, Conor Temple was already showing an interest in engineering. His grandfather had taught&hellip;\n","protected":false},"author":2,"featured_media":470850,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[220,218,219,2670,61,122281,91347,60,80,59],"class_list":["post-470849","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-chatgpt","tag-ie","tag-industry-enterprise","tag-innovators-to-watch","tag-ireland","tag-technology","tag-westmeath"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/470849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=470849"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/470849\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/470850"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=470849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=470849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=470849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}