Waterford-based technology company Klearcom is celebrating a double success after taking home two honours at the 2026 Operational Excellence Awards.<\/p>\n
The company was named winner of the Operational Excellence in ICT, Media and Telecoms category, while Klearcom<\/a> Co-Founder and Chief Operating Officer Mark Rohan received the COO of the Year award.<\/p>\n The awards recognise the company\u2019s work in voice testing technology, helping organisations test, monitor and optimise customer voice journeys across international markets.<\/p>\n Klearcom works with major global brands including Visa and Pfizer, supporting enterprise teams to identify issues, improve customer experience and ensure IVR and contact centre systems operate reliably at scale.<\/p>\n The company currently provides voice testing services in more than 100 countries.<\/p>\n The Operational Excellence in ICT, Media and Telecoms award was collected by Adam Daniels and Andrew Burke on behalf of Klearcom\u2019s Client Operations team, which is led by Head of Client Operations Christine Ramsey.<\/p>\n Speaking after the awards, Mark Rohan said the recognition reflected the work of the wider team.<\/p>\n \u201cWinning COO of the Year is a huge honour, and I\u2019m incredibly proud to share this moment with the wider Klearcom team. Our success is built on the commitment, expertise, and operational excellence shown by our people every day.\u201d<\/p>\n He added that the company\u2019s success in the Operational Excellence in ICT, Media and Telecoms category was a reflection of the impact the Client Operations team continues to have for customers around the world.<\/p>\n Klearcom says the awards reinforce its position as a trusted provider for enterprise organisations where voice channel performance is critical to business operations.<\/p>\n For the latest Waterford News<\/a> and Sport<\/a>, tune into WLR News on the hour and download the WLR App for news on demand.<\/p>\n","protected":false},"excerpt":{"rendered":"Waterford-based technology company Klearcom is celebrating a double success after taking home two honours at the 2026 Operational…\n","protected":false},"author":2,"featured_media":491045,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[61,60,80],"class_list":["post-491044","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology","tag-ie","tag-ireland","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/491044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=491044"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/491044\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/491045"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=491044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=491044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=491044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}