Lunchtime Live<\/a>, listener Garrett said he much refers to speak to a person than a chatbot.\u00a0<\/p>\n\u201cI always feel that you can work through the details and get to the nub of the issue faster than working with an AI system,\u201d he said.\u00a0<\/p>\n
\u201cThey may have their place, but once you start getting complicated or outside of the norm, they have a tendency to just break down and fail.\u201d\u00a0<\/p>\n
Also on the programme, TU Dublin lecturer Damian O\u2019Reilly said the problem with chatbots AI means they are smarter than ever.\u00a0<\/p>\n
\u201cTraditional chatbots that we’ve seen over the years is the rule based,\u201d he explained.\u00a0<\/p>\n
\u201cThey don’t adapt to changes in questions that you ask to give you the same answer all the time – and they don’t learn, they’re scripted.<\/p>\n
\u201cBut AI has now changed all of that.\u201d<\/p>\n
However, he warned that at this point in time, they are still less intelligent than a properly trained human.\u00a0<\/p>\n
\u201cOxford basically did a scenario based study with experts, doctors, and the chatbot, the AI chatbot was 95% correct when it was given the same details as for the patient,\u201d he said.\u00a0<\/p>\n
\u201cBut when you ask the patients to put information in themselves, the chatbot results, the results actually went down to 35%.<\/p>\n
\u201cSo, it depends on what you’re putting into it is what you’re getting out of it.\u201d<\/p>\n
Main image: A call centre. Picture by: Alamy.com.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Shoppers will soon have the right to request human assistance over an AI chatbot, under new EU rules…\n","protected":false},"author":2,"featured_media":533933,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[220,218,219,61,60,80],"class_list":["post-533932","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-ie","tag-ireland","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/533932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=533932"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/533932\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/533933"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=533932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=533932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=533932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}