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CallRail<\/a>, the AI-powered lead engagement platform, today announced a significant expansion of Voice Assist, making the solution available as a standalone offering for businesses of any size \u2014 with or without CallRail\u2019s call tracking. Alongside broader availability, Voice Assist now includes agentic AI texting and shared conversation memory, helping businesses respond instantly and maintain context across both calls and texts.<\/p>\n Voice Assist responds to every call and text a business gets. On average, businesses using it see 44% more answered calls, with leads seven times more likely to engage than through voicemail. It also covers the calls no one can get to: CallRail data shows that, on average, 28% of business calls go unanswered, often when a team is under a sink, on a customer call, or away from the phone. Those callers get an immediate response instead of a callback later.<\/p>\n \u201cBefore Voice Assist, we often had to choose between focusing on the job at hand and stopping to answer the phone. Customers would call or text and have to repeat their needs all over again.\u201d said Dmitriy Zusman, Owner at Top Appliance Repair. \u201cNow, every single caller gets an immediate response even if I\u2019m busy. It truly feels like we have a reliable teammate ensuring no lead slips through the cracks, giving us full frontline coverage without a heavy investment.\u201d<\/p>\n Until now, Voice Assist has been offered only alongside CallRail\u2019s call tracking. Today it stands on its own. A plumbing shop with three employees that isn\u2019t running paid ads can put Voice Assist on its existing business number and have every call answered, while keeping the option to add call tracking and attribution later as its marketing grows. CallRail is the first call analytics platform to offer its AI voice assistant this way, without requiring a subscription to a broader analytics product.<\/p>\n \u201cMost business owners can\u2019t stop what they\u2019re doing every time the phone rings. Voice Assist answers and follows up on every call and text so no customer ever waits on someone being free,\u201d said Ryan Johnson<\/a>, Chief Product Officer at CallRail. \u201cOffering it on its own means an owner doesn\u2019t have to set up a full marketing platform first to get calls covered. They can start with their phones answered on day one and add more when they\u2019re ready.\u201d<\/p>\n New Voice Assist capabilities include:<\/p>\n Standalone Voice Assist:\u00a0Businesses can now deploy Voice Assist using their existing business number without a CallRail Call Tracking subscription. Businesses that don\u2019t want to track paid ads can take advantage of AI-powered conversation handling, while being prepared to easily evolve their marketing toolkit. Today\u2019s news builds on the capabilities that have made CallRail a trusted solution for more than 225,000 businesses. Voice Assist has also earned G2 recognition for Best ROI and Fastest Implementation.<\/p>\n To learn more or start a free trial, visit www.callrail.com\/voice-assist<\/a>.<\/p>\n About\u202fCallRail\u202f\u202f<\/p>\n CallRail\u202fis the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and\u202foptimize\u202ftheir marketing. Serving more than 225,000 businesses worldwide,\u202fCallRail\u2019s\u202fAI-powered solutions help businesses attribute each call, text, chat, and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24\/7.<\/p>\n CallRail\u202fhas grown from the G2 top-rated inbound call tracking solution to include Form Tracking, Premium Conversation Intelligence\u2122\u202fand Voice Assist.\u202fCallRail\u2019s\u202faward-winning platform integrates with dozens of leading marketing and sales software, and offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with\u202fCallRail. For more information, visit\u202fhttp:\/\/www.callrail.com<\/a>.<\/p>\n \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"CallRail, the AI-powered lead engagement platform, today announced a significant expansion of Voice Assist, making the solution available…\n","protected":false},"author":2,"featured_media":572261,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[61,60,80],"class_list":["post-572260","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology","tag-ie","tag-ireland","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/572260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=572260"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/572260\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/572261"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=572260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=572260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=572260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nInstantly Text Back with Voice Assist:\u00a0The same AI assistant that answers phone calls now replies to every inbound text within seconds, 24\/7, and automatically follows up by text when a call is missed, or a caller hangs up, helping you keep leads warm and improve your responsiveness to Google Local Services Ads.
\nShared Conversation Memory:\u00a0Voice Assist remembers the call and text history interchangeably from every contact. The customer who called in the morning and texted in the afternoon never has to reintroduce themselves. The conversation picks up where it left off, using the smart profile to personalize every interaction based on the company\u2019s services and coverage area.<\/p>\n