{"id":591169,"date":"2026-08-12T18:00:12","date_gmt":"2026-08-12T18:00:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/ie\/591169\/"},"modified":"2026-08-12T18:00:12","modified_gmt":"2026-08-12T18:00:12","slug":"ryanair-partnering-with-googles-ai-to-provide-its-customer-services","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ie\/591169\/","title":{"rendered":"Ryanair partnering with Google&#8217;s AI to provide its customer services"},"content":{"rendered":"<p>RYANAIR HAS ANNOUNCED a five-year AI partnership with Google to \u201csupport productivity and customer service\u201d.<\/p>\n<p>The airline said the deal will also \u201chelp automate decision-making, optimise flight crew logistics, and support overall corporate productivity\u201d.<\/p>\n<p>The five-year deal has been penned with Google Cloud, which is the firm\u2019s AI and data service for businesses.<\/p>\n<p>Under the agreement, Ryanair will deploy Google Workspace and Google Cloud services to its 35,000 employees across its network.<\/p>\n<p>Ryanair said this deal has been struck to \u201csupport its growth to 300 million passengers per annum by 2034\u201d.<\/p>\n<p>The deal includes Gemini Enterprise, which is Google\u2019s AI and agentic platform for the workplace.<\/p>\n<p>The agentic AI platform is designed to \u201cconnect organisational data, automate workflows, and create custom AI agents\u201d.<\/p>\n<p>Ryanair said this system will be used to help automate decision-making, optimise flight crew logistics, and to support overall corporate productivity and customer service.<\/p>\n<p>The airline added that Google Cloud\u2019s AI technology will provide \u201cmulti-cloud resilience\u201d, allowing Ryanair to \u201cbuild a flexible system so it can utilise multiple cloud providers\u201d.<\/p>\n<p>Ryanair said this means if one cloud platform \u201cexperiences any issues, critical airline services can quickly adapt, keeping flights and customer services running without interruption\u201d.<\/p>\n<p>The airline will also utilise Google\u2019s AI to assist fleet operations and maintenance scheduling, and to \u201cmodernise its workflow by replacing its existing collaboration systems\u201d.\u00a0<\/p>\n<p>Ryanair CEO Eddie Wilson said that to support the airline\u2019s aim of 300 million passengers by 2034, \u201cwe need to ensure we have excellent infrastructure resilience.<\/p>\n<p>Wilson said that the agreement with Google \u201cprovides this, alongside technology partners that match our speed and relentless focus on efficiency\u201d.<\/p>\n<p>He added that the deal will help \u201cdrive even greater efficiency across our business while bolstering our infrastructure resilience\u201d.<\/p>\n<p>Elsewhere, Google Cloud vice president Maureen Costell said the company is \u201cthrilled to be Ryanair\u2019s AI transformation partner\u201d.<\/p>\n<p>She said the agreement \u201cdemonstrates how deploying generative AI at scale\u00a0\u2013\u00a0coupled with modern collaboration tools for frontline workers\u00a0\u2013\u00a0can help industry leaders scale securely, reduce operational costs, and redefine the travel experience\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"RYANAIR HAS ANNOUNCED a five-year AI partnership with Google to \u201csupport productivity and customer service\u201d. The airline said&hellip;\n","protected":false},"author":2,"featured_media":591170,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[220,218,219,2210,249920,1711,8815,61,60,1899,80],"class_list":["post-591169","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-gemini","tag-gemini-enterprise","tag-google","tag-google-cloud","tag-ie","tag-ireland","tag-ryanair","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/591169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=591169"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/591169\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/591170"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=591169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=591169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=591169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}