Every conversation generates data, yet too little of it finds its way back into the systems customer care organizations use to improve performance. Typically, only a sample of human-handled calls is scored, AI containment lives on a separate dashboard, and cross-channel context is lost. The result is an analytics function that leaves valuable conversational data underused.<\/p>\n
That gap becomes costly in healthcare, where patient access teams face rising call volumes, staffing shortages, and compliance pressure simultaneously. When a patient abandons a scheduling call, has to repeat their story after an AI handoff, or never completes a follow-up appointment, the signal is there, but scattered across IVR logs, bot transcripts, and agent recordings that are rarely connected.<\/p>\n
The answer is a flywheel, not another dashboard. Unified analytics reveal where conversations break down. Those insights can then improve automation, refine the rules for when and how a person joins the interaction, and elevate agent performance. Each improved interaction produces better data, creating a continuous cycle of insight and improvement.<\/p>\n
On October 6, Opus Research will host a live discussion with Aqurio<\/a> on how to build that flywheel in practice. Aqurio<\/a> spun out of IntelePeer this summer as a standalone agentic AI company focused on healthcare and other regulated industries. Its platform is designed to connect analytics, AI agents, and patient engagement so each strengthens the others.<\/p>\n Opus Research\u2019s Derek Top and Ian Jacobs will be joined by Dr. Stephanie Lahr, Aqurio\u2019s Chief Medical Information Officer. Dr. Lahr brings a clinical perspective to the challenge of closing the loop between insight and orchestration.<\/p>\n Topics include:<\/p>\n Unifying analytics across AI, human, and hybrid interactions to create a single source of truth for patient and customer engagement Register for this free webinar below or directly at BrightTalk<\/a>:<\/p>\n \n\tRelated\n<\/p>\n \u2039 AI Platform Selection for CX Is Now an Architecture Decision<\/a><\/p>\n Categories: Conversational Intelligence<\/a>, Intelligent Assistants<\/a>, Webcasts<\/a>, Intelligent Authentication<\/a>, Articles<\/a><\/p>\n \t\t\t\t\tRelated Articles<\/p>\n","protected":false},"excerpt":{"rendered":"Every conversation generates data, yet too little of it finds its way back into the systems customer care…\n","protected":false},"author":2,"featured_media":621670,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[61,60,80],"class_list":["post-621669","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology","tag-ie","tag-ireland","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/621669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=621669"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/621669\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/621670"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=621669"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=621669"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=621669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nIdentifying friction and improvement opportunities across the end-to-end conversation lifecycle
\nQuantifying ROI, customer outcomes, and the operational impact of conversational and agentic AI
\nTurning insight into data-driven CXO strategies that improve experiences, increase efficiency, and scale with confidence<\/p>\n