{"id":624559,"date":"2026-09-14T17:16:16","date_gmt":"2026-09-14T17:16:16","guid":{"rendered":"https:\/\/www.newsbeep.com\/ie\/624559\/"},"modified":"2026-09-14T17:16:16","modified_gmt":"2026-09-14T17:16:16","slug":"opentable-diners-reached-through-ai-tools-spend-20-more","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/ie\/624559\/","title":{"rendered":"OpenTable: Diners Reached Through AI Tools Spend 20% More"},"content":{"rendered":"

Integrations of OpenTable<\/a>\u2019s restaurant technology with artificial intelligence models<\/a> drove 17 times more seated diners year over year for restaurant operators, the company said in an Aug. 26 press release.<\/p>\n

The diners brought in by those model integrations spent on average 20% more than those reached through other channels, according to the release.<\/p>\n

OpenTable\u2019s integrations include Google<\/a>\u2019s Search, Maps and Gemini<\/a>; OpenAI<\/a>\u2019s ChatGPT<\/a>; Microsoft<\/a>\u2019s Copilot<\/a>; Perplexity<\/a>; and Amazon<\/a>\u2019s Alexa+ AI assistant<\/a>, per the release.<\/p>\n

Outlining results delivered by some of its other tech offerings, OpenTable said in the release that its AI Concierge<\/a> is now helping more than 500,000 monthly active global users discover restaurants through natural conversations; its Table Automations tool is saving operators 4.5 hours per month on average by automatically adjusting table minimum based on live demand; its Turn Time<\/a> and Availability Insights<\/a> are helping operators gain 39 minutes of reservable time per shift by showing the operators how to stop losing bookable hours and inventory; and its voice AI<\/a> integrations have booked 3 million diners in 2026, often after operating hours and always without pulling host stand staff away from the floor, per the release.<\/p>\n

OpenTable\u2019s technology solves real problems and helps restaurants do more with less, Chief Technology Officer Sagar Mehta<\/a> said in the release.<\/p>\n

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\u201cWe\u2019ve developed these tools by listening directly to our restaurant partners and building what they\u2019ve asked for,\u201d Mehta said. \u201cWe\u2019re applying AI and automation where they can make the biggest difference\u2014driving demand, unlocking revenue and helping teams deliver more personalized hospitality without adding more complexity.\u201d<\/p>\n

OpenTable and Square<\/a> announced in August that they expanded their partnership to enable restaurant operators<\/a> to manage reservations, payments and guest data on Square software and hardware, giving operators a more complete understanding of their guests.<\/p>\n

The enhanced integration built on an earlier point-of-sale partnership that OpenTable and Square began in 2022, and it unlocked the sharing of deeper insights between the two platforms, the companies said at the time in a press release.<\/p>\n

Deloitte<\/a> reported in March that about 70% of restaurant operators are either actively using or piloting AI to improve loyalty programs<\/a> and employee workflows. Large restaurant brands are applying AI across ordering, marketing, supply chain management and labor planning.<\/p>\n

The PYMNTS Intelligence<\/a> report \u201cWhy More Restaurants Need to Bite Into Digital Transformation<\/a>\u201d found in July 2024 that restaurant operators are also adopting digital wallets, mobile apps, QR codes and other technologies to thrive in a digital-first landscape.<\/p>\n

Another PYMNTS Intelligence report, \u201cFrom First Prompt to Daily Habit: The Data Behind Rising Gen AI Reliance<\/a>,\u201d found in July 2026 that among personal users who use generative AI often for selected tasks, 40% use it for everyday planning, 34% use it to discover what to buy, and 27% use it for planning travel and activities.<\/p>\n

For all PYMNTS AI coverage, subscribe to the daily AI Newsletter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Integrations of OpenTable\u2019s restaurant technology with artificial intelligence models drove 17 times more seated diners year over year…\n","protected":false},"author":2,"featured_media":624560,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[218,61,60,43,115318,179,6339,80,181],"class_list":["post-624559","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology","tag-artificial-intelligence","tag-ie","tag-ireland","tag-news","tag-opentable","tag-pymnts-news","tag-restaurants","tag-technology","tag-whats-hot"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/624559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/comments?post=624559"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/posts\/624559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media\/624560"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/media?parent=624559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/categories?post=624559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/ie\/wp-json\/wp\/v2\/tags?post=624559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}