Southern Lancaster County residents are about to get a new phone and internet option from a company that has been told by state regulators to do better than Frontier Communications.
The Pennsylvania Public Utility Commission has signed off on Verizon’s planned $20 billion deal to acquire Frontier after Verizon pledged to improve the company’s telephone and internet service.
As of 2020, Frontier served approximately 104,000 access lines in 79 exchanges across Pennsylvania, including many customers in rural areas. Frontier, which owns Commonwealth Telephone Co. LLC., is the telephone and internet base utility provider for most of southern Lancaster and portions of southern Chester counties.
Some Frontier customers in Pennsylvania have complained about a variety of service disruptions, gripes that led to a May 2024 settlement with the Pennsylvania Public Utility Commission that offered credits to some customers and required the company to spend $100 million in its Pennsylvania service area.
Now, with Verizon set to buy Frontier’s nationwide network, the commission has given its approval in exchange for new protections for Pennsylvania customers. Those protections include assurances from Verizon that it will continue a discount program for low-income households and a promise to conduct an audit of Frontier’s copper and fiber networks.
In addition, the commission said Verizon has agreed to cap rates for residential and small business customers until January 2028 and establish a maintenance program that will resolve at least 75% of reported issues within 90 days.
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