Qantas loyalty division boss Andrew Glance admits he’s been taken aback by the airline’s remarkable turnaround since the dark days that saw former chief executive Alan Joyce and chairman Richard Goyder ousted by angry investors in 2023.
Vanessa Hudson beat Olivia Wirth, former boss of the loyalty program, to the top job and has won widespread praise for rebuilding the flying kangaroo’s reputation. Glance’s star has also been rising since taking on the frequent flyer business after the overlooked Wirth left for Myer.
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