Bank Leumi has emerged as the standout performer in the Bank of Israel’s 2025 annual banking service survey, ranking first in four key categories among the country’s five largest banks. The survey, conducted by the Supervisor of Banks and based on responses from thousands of customers, ranked Leumi at the top for customer satisfaction with in-branch service, reflecting the professionalism, availability, and overall quality of its front-line staff.
Leumi also secured first place in customer satisfaction for telephone support and call center wait times, two critical measures of efficiency and responsiveness that shape the day-to-day customer experience. On the digital front, the bank received the highest satisfaction rating for its mobile app, showcasing its continued investment in advanced technology and a user-friendly, intuitive interface.
The strong showing across multiple service channels points to what the bank describes as an ongoing service transformation in recent years, including upgraded branch operations, expanded and reinforced call centers, extended service hours, including Saturday nights and 24-hour service, and the continued development of its digital platforms.