A father went from playing golf to losing a leg and spending months lost in a “confusing, fragmented care system”, his daughter has said.
Sarah Teasdale told bosses at an NHS Surrey & Sussex Integrated Care Board (ICB) meeting on Wednesday that staff were “absolutely amazing” and saved her father’s life, but that the care system was “incredibly complex”, leaving her to coordinate everything herself.
Board members agreed improvements were needed, admitting the system was “complicated and poorly joined up”, with one senior figure stating: “We focus on the task, but forget the whole patient journey.”
Ian Smith, chair of the NHS Surrey & Sussex ICB, recognised “genuine concerns” were raised.