A spokesperson for the zoo said: “As well as their team of keepers, the gorillas see vets, other zoo staff, students, researchers and zoo supporters throughout each week.
“When they are moved over to their new African Forest home, we will be gradually introducing visitors to get them used to seeing the general public again.”
But footage shared in online posts and by some national press have expressed concern the animals appear lonely and abandoned and have been seen “banging on windows” at their enclosure.
Bristol Zoo Project said the posts had led to “misinformation” with “untrue and inflammatory information about the gorillas”.
Director Hannah Windross told the BBC: “It’s distressing I think particularly for the keepers because they spend so much time working with these animals, they love and care for these animals for years.
“So to see people saying they’re miserable and they’re abandoned is just so hurtful when, as a wildlife and conservation charity, the protection of animals is what we exist to do.”