When Mr Rains first reported the fault he said he was told by his provider Sky it would take up to two weeks to fix.
“We were quite okay with that at the time because we were going away for a fortnight… but when we came back after two weeks it was still not fixed.
“We were then told another week but it was still not sorted. We’re now nearly nine weeks in and it’s still not fixed,” he said.
The dad-of-two said he was also concerned about the impact the outage was having on his children’s education.
“My son who’s 11 has just started at secondary school. He can’t do any online learning because doing it on his mobile by mobile data isn’t suitable.
“My daughter, who’s at Joseph Wright College studying art can’t print anything off on the printer because of the Wi-fi and she can’t download stuff because there’s no broadband, so I’m angry,” he said.