While AI is moving from simple automation to more agentic use cases, the challenge for employers is no longer just about efficiency — it is about managing risk with confidence. In benefits, AI can help translate complexity, guide employees through important decisions, and improve outcomes, but only when it is deployed with a clear purpose, strong governance, and meaningful human oversight. Safeguards such as confirmation prompts, review points, and other forms of healthy friction are essential to reduce the risk of blind reliance and unintended outcomes.
In this episode of “Transforming Benefits with Technology”, Kate Brown, Andrew Owens, and Simon Jarvis explore how employers can build an AI-ready culture while minimizing risk by placing transparency, choice architecture, and human judgment at the center of the employee benefits experience.