The NHS has put clear, strict safeguards around its use of Microsoft Copilot: it is only for administrative tasks, not clinical work, says Price-Forbes. The NHS is supporting its digital transformation with standards for clinical safety, information governance, cybersecurity, interoperability and real-world evaluation, with transparency and human oversight considered essential to maintaining the confidence of staff and the public.
Like healthcare systems in many countries, the NHS serves an aging population, and many patients have multiple chronic illnesses.
Price-Forbes says, “It means that we’ve got the opportunity to redesign because we just cannot continue with the old analog model of healthcare delivery. And this is a challenge across the globe. So we now need to redesign care around people and technology, digital and data, and AI is going to be the only way to create those new service models of care.”
“Artificial intelligence can transform the NHS — improving care, giving time back to staff and delivering greater value — but only if we turn ambition into trusted action at scale,” he says. “Proven tools, including Microsoft 365 Copilot, must move rapidly beyond isolated pilots and into everyday workflows wherever evidence shows they improve outcomes, productivity or staff experience.”