23 December 2025:\u00a0We are fulfilling our commitment to make additional goodwill adjustments following ASIC\u2019s Better and Beyond Report (Report 811).\u00a0<\/p>\n
In early February 2026, CBA will commence making further goodwill payments to the value of approximately $68 million to relevant concession customers who have incurred unusually high fees. Customers don\u2019t need to do anything – we\u2019ll contact eligible concession customers.\u00a0<\/p>\n
CBA\u2019s total goodwill payments will rise to approximately $93 million, including the approximately $25 million already paid in response to ASIC\u2019s Better Banking for Indigenous Consumers Report (Report 785).\u00a0<\/p>\n
Once payments have been made, we expect CBA\u2019s combined goodwill payments to be higher in dollar value than the cumulative payments of any other bank in response to ASIC’s Reports 785 and 811.\u00a0<\/p>\n
Supporting a diverse group of customers<\/p>\n
Concession customers are a large and diverse group with different financial circumstances and requirements.<\/p>\n
Some concession customers make a choice to use different banking options. Some of them choose our Streamline Basic account, which is CBA’s basic account,\u00a0and others opt for accounts offering extra features and benefits, which can incur additional fees. Customers are informed of their options and the terms and conditions of accounts are available to customers prior to them making a choice and opening an account. Each year, we take steps to contact identified eligible concession customers about the availability of the Streamline Basic account.<\/p>\n
Our commitment\u00a0<\/p>\n
CBA remains committed to delivering products and services for a broad range of customer needs and providing sustainable, full-service banking for all Australians.\u00a0\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"23 December 2025:\u00a0We are fulfilling our commitment to make additional goodwill adjustments following ASIC\u2019s Better and Beyond Report…\n","protected":false},"author":2,"featured_media":198945,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[114,85,46,112450],"class_list":["post-198944","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-il","tag-israel","tag-on-the-record"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/198944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=198944"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/198944\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/198945"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=198944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=198944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=198944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}