{"id":314678,"date":"2026-02-28T12:22:11","date_gmt":"2026-02-28T12:22:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/il\/314678\/"},"modified":"2026-02-28T12:22:11","modified_gmt":"2026-02-28T12:22:11","slug":"youtrip-user-faces-issues-paying-with-card-in-jb-platform-reverses-charges-for-declined-transactions","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/il\/314678\/","title":{"rendered":"YouTrip user faces issues paying with card in JB, platform reverses charges for declined transactions"},"content":{"rendered":"<p>YouTrip users complain of charges for declined transactions<\/p>\n<p>A YouTrip customer has been charged for transactions made the day before which were initially declined.<\/p>\n<p>The MS News\u00a0reader said that they faced issues when attempting to make a payment using the platform\u2019s card on Tuesday (24 Feb).<\/p>\n<p>Several YouTrip users have also taken to social media to voice similar complaints.<\/p>\n<p>Payments getting declined<\/p>\n<p>Speaking to\u00a0MS News, the reader said that he was at Johor Bahru\u2019s Angsana shopping mall when his payment was declined.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704351\" class=\"size-full wp-image-704351 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-152659.png\" alt=\"\" width=\"917\" height=\"520\"  data- style=\"--smush-placeholder-width: 917px; --smush-placeholder-aspect-ratio: 917\/520;\"\/><\/p>\n<p id=\"caption-attachment-704351\" class=\"wp-caption-text\">Source: Marketech APAC. Image for illustration purposes only.<\/p>\n<p>He also observed that there was a \u201cdo not honour response\u201d code on the card payment terminal.<\/p>\n<p>\u201cIt was very embarrassing in front of the manager, cashier, and the queue,\u201d said the customer, adding that he ended up using his credit card instead.<\/p>\n<p>Reversal payments made for delayed charged payments<\/p>\n<p>The next day, he noticed that the declined transactions had initially been charged, but had since been reversed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704314\" class=\"size-full wp-image-704314 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/IMG_1880-e1772088198132.jpeg\" alt=\"\" width=\"1178\" height=\"1600\"  data- style=\"--smush-placeholder-width: 1178px; --smush-placeholder-aspect-ratio: 1178\/1600;\"\/><\/p>\n<p id=\"caption-attachment-704314\" class=\"wp-caption-text\">Image courtesy of MS News reader<\/p>\n<p>He ensured that the reversals were processed and confirmed that no overcharges had occurred.<\/p>\n<p>That was when he spotted a notice on the YouTrip app, informing users that there were technical issues that were in the process of getting resolved.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704317\" class=\"size-full wp-image-704317 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/IMG_1879.jpeg\" alt=\"\" width=\"1178\" height=\"2560\"  data- style=\"--smush-placeholder-width: 1178px; --smush-placeholder-aspect-ratio: 1178\/2560;\"\/><\/p>\n<p id=\"caption-attachment-704317\" class=\"wp-caption-text\">Image courtesy of MS News reader<\/p>\n<p>In the notice, the platform indicated that the issue was affecting card transactions for users in Singapore and Thailand.<\/p>\n<p>Services such as Apple Pay, Google Pay, and Automated Teller Machines (ATM) withdrawals were also affected.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704320\" class=\"size-full wp-image-704320 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/IMG_1878.jpeg\" alt=\"\" width=\"1178\" height=\"2560\"  data- style=\"--smush-placeholder-width: 1178px; --smush-placeholder-aspect-ratio: 1178\/2560;\"\/><\/p>\n<p id=\"caption-attachment-704320\" class=\"wp-caption-text\">Image courtesy of MS News reader<\/p>\n<p>Other users also charged for declined transactions<\/p>\n<p>On YouTrip\u2019s Facebook page, several users have also shared their <a href=\"https:\/\/www.facebook.com\/share\/p\/18JmnJAkyT\/\" target=\"_blank\" rel=\"noopener nofollow\">experience of getting a \u201cdouble charge\u201d<\/a>.<\/p>\n<p>One user aired their frustrations, needing to rely on cash after their YouTrip card declined.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704339\" class=\"size-full wp-image-704339 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/cmy.png\" alt=\"\" width=\"652\" height=\"78\"  data- style=\"--smush-placeholder-width: 652px; --smush-placeholder-aspect-ratio: 652\/78;\"\/><\/p>\n<p id=\"caption-attachment-704339\" class=\"wp-caption-text\">Source: YouTrip on Facebook<\/p>\n<p>In response to the comment, YouTrip has reassured the user that the issue has been resolved, and reversal payments will be processed for all users affected.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-704340\" class=\"size-full wp-image-704340 lazyload\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/02\/cmy2.png\" alt=\"\" width=\"571\" height=\"303\"  data- style=\"--smush-placeholder-width: 571px; --smush-placeholder-aspect-ratio: 571\/303;\"\/><\/p>\n<p id=\"caption-attachment-704340\" class=\"wp-caption-text\">Source: YouTrip on Facebook<\/p>\n<p>MS News has reached out to YouTrip for comment.<\/p>\n<p>Also Read: <a href=\"https:\/\/mustsharenews.com\/starhub-overcharged-customer\/\" target=\"_blank\" rel=\"noopener nofollow\">Customer says StarHub allegedly overcharged for caller ID after switching plans, alleges delayed refund<\/a><\/p>\n<p><a href=\"https:\/\/mustsharenews.com\/starhub-overcharged-customer\/\" rel=\"nofollow noopener\" target=\"_blank\">Customer says StarHub allegedly overcharged for caller ID after switching plans, alleges delayed refund<\/a><\/p>\n<p>Have news you must share? Get in touch with us via email at news@mustsharenews.com.<\/p>\n<p>Featured image courtesy of MS News reader and from <a href=\"https:\/\/kr-asia.com\/singapores-multicurrency-wallet-provider-youtrip-raises-usd-30-million-to-boost-b2b-payments-division\" target=\"_blank\" rel=\"noopener nofollow\">KrAsia <\/a>for illustration purposes only.<\/p>\n","protected":false},"excerpt":{"rendered":"YouTrip users complain of charges for declined transactions A YouTrip customer has been charged for transactions made the&hellip;\n","protected":false},"author":2,"featured_media":314679,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[85,46,321,125],"class_list":{"0":"post-314678","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-il","9":"tag-israel","10":"tag-mobile","11":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/314678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=314678"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/314678\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/314679"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=314678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=314678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=314678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}