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<\/p>\nSINGAPORE \u2013 Some users of multi-currency payment platform YouTrip reported having their card transactions declined on Feb 24, only for them to be charged later on. <\/p>\n
In a media reply on Feb 25, YouTrip said it is aware that some users experienced \u201cintermittent card transaction declines\u201d.<\/p>\n
A few other affected customers left comments on YouTrip\u2019s social media pages on Feb 24 saying the issue had affected their holidays, as they were not able to make payments at restaurants and attractions. <\/p>\n
They later discovered that they had been charged for these declined transactions, with at least one user saying he had multiple charges.<\/p>\n
The Singapore-based company said on Feb 25 that the issue has been resolved, and all payment functions had returned to normal since 9.08pm on Feb 24. <\/p>\n
Assuring users that their funds are safe, YouTrip said: \u201cWe are currently in direct contact with, and providing support to, users whose transactions were charged or pending despite being declined at the point of sale during that period.<\/p>\n
\u201cWe are working to ensure the affected transactions are reversed, with the amounts credited back to their respective YouTrip wallets at the earliest possible time.\u201d<\/p>\n
It added that users will be updated once this process is completed.<\/p>\n
Singaporean YouTrip user Germaine Ng told The Straits Times she found out about the issue while trying to make a payment of over RM1,000 (S$325.90) at a vet in Johor Bahru.<\/p>\n
The 25-year-old tried to pay for supplies for her cat using her YouTrip card three times but kept getting an error message that said \u201cdo not honour\u201d. <\/p>\n
Her family members also tried their YouTrip cards but to no avail, and she eventually paid via Malaysia\u2019s DuitNow QR code system. <\/p>\n
On Feb 25, she saw the transactions show up as \u201cpending\u201d on her YouTrip app before realising she had a negative balance of -RM3,502.37. <\/p>\n
<\/p>\n
Ms Germaine Ng had a negative balance reflected on her YouTrip app on Feb 25.<\/p>\n
PHOTO: COURTESY OF GERMAINE NG<\/p>\n
She then called the company hotline and did not receive an answer. <\/p>\n
However, she said on Feb 26 that her account balance is now accurate, with no more pending payments.<\/p>\n
She said: \u201cI was unhappy that I was not able to use my YouTrip card to make payment and I felt anxious when I saw the transactions show up since they weren\u2019t small amounts. But I\u2019m relieved that the problem has been rectified.\u201d<\/p>\n
Facebook user Gary Soh said that his transactions that were declined on Feb 24 were charged on Feb 25, after he paid for his purchases with cash. <\/p>\n
Another user, Kelvin Sky, wrote that he had two additional payments deducted on Feb 25 after a transaction was declined on Feb 24. <\/p>\n
He said: \u201cYouTrip should reverse the transactions, return the funds and (not) make customers fill up so many details for the dispute form.\u201d<\/p>\n
User Janine Iris said she was unable to use her card on Feb 24 to withdraw money or make payment. Instead, she had to use a regular bank card and find a money changer, which was \u201cmajorly inconvenient\u201d, she wrote. <\/p>\n
Users who require help can e-mail YouTrip\u2019s customer service team, the company said. <\/p>\n
The Straits Times has reached out to YouTrip for more information, including how many users were affected.<\/p>\n","protected":false},"excerpt":{"rendered":"SINGAPORE \u2013 Some users of multi-currency payment platform YouTrip reported having their card transactions declined on Feb 24,…\n","protected":false},"author":2,"featured_media":328891,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[85,46,321,125],"class_list":{"0":"post-328890","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-il","9":"tag-israel","10":"tag-mobile","11":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/328890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=328890"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/328890\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/328891"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=328890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=328890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=328890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}