{"id":363989,"date":"2026-03-29T09:22:20","date_gmt":"2026-03-29T09:22:20","guid":{"rendered":"https:\/\/www.newsbeep.com\/il\/363989\/"},"modified":"2026-03-29T09:22:20","modified_gmt":"2026-03-29T09:22:20","slug":"alibaba-to-deploy-ai-digital-workforce-for-millions-of-merchants-on-taobao-tmall","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/il\/363989\/","title":{"rendered":"Alibaba to deploy AI \u2018digital workforce\u2019 for millions of merchants on Taobao, Tmall"},"content":{"rendered":"<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">Alibaba Group Holding is set to launch a new service that provides AI agents for millions of merchants on its Taobao and Tmall platforms, as the tech giant capitalises on the recent frenzy fuelled by OpenClaw to secure its lead in e-commerce.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">The new feature, slated for release by the end of March, will provide agentic AI services based on its merchant tool Business Advisor, aiming to give them a 24\/7 autonomous \u201cdigital workforce\u201d that can automate operation processes including offering customer service, distributing vouchers and adjusting product prices in real time.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">It was teased to merchants on Thursday at the annual TopTalk merchant summit of Tmall &#8211; Alibaba\u2019s premium retail platform targeting established brands &#8211; in Shanghai. Alibaba owns the South China Morning Post.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">\u201cThe emergence of OpenClaw-like capabilities has made execution-oriented AI a reality,\u201d Xu Haipeng, who is in charge of merchant platforms at Taobao and Tmall, said at the event.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">\u201cIn the next one to two years, we expect the standard operating model [of e-commerce] to evolve into a collaboration between human and digital employees,\u201d he said.<\/p>\n<p><img decoding=\"async\" alt=\"Taobao and Tmall, China\u2019s largest online marketplaces, are using AI tools to upgrade their merchant ecosystems and boost their user base. Photo: Shutterstock\" data-qa=\"BaseImage-handleRenderImage-StyledImage\" class=\"e1gf69pb2 css-6ikqhs e445x7d0\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2026\/03\/da8f17b8-b3c9-491a-9359-73f24cc704ad_686e78c9.jpg\" title=\"Taobao and Tmall, China\u2019s largest online marketplaces, are using AI tools to upgrade their merchant ecosystems and boost their user base. Photo: Shutterstock\"\/>Taobao and Tmall, China\u2019s largest online marketplaces, are using AI tools to upgrade their merchant ecosystems and boost their user base. Photo: Shutterstock<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">The move marks the latest effort by Taobao and Tmall, the largest online marketplace in China, to use AI tools to upgrade its merchant ecosystem and boost user base, as the tech giant accelerates its push into the emerging token economy.<\/p>\n","protected":false},"excerpt":{"rendered":"Alibaba Group Holding is set to launch a new service that provides AI agents for millions of merchants&hellip;\n","protected":false},"author":2,"featured_media":363990,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[345,343,344,337,114,1657,184,3448,85,46,231,43,545,5959,2224,125,208,2711],"class_list":["post-363989","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-asia","tag-business","tag-china","tag-economy","tag-hong-kong","tag-il","tag-israel","tag-lifestyle","tag-news","tag-opinion","tag-south-china-morning-post","tag-sport","tag-technology","tag-us","tag-world"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/363989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=363989"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/363989\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/363990"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=363989"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=363989"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=363989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}