{"id":577667,"date":"2026-08-07T15:26:10","date_gmt":"2026-08-07T15:26:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/il\/577667\/"},"modified":"2026-08-07T15:26:10","modified_gmt":"2026-08-07T15:26:10","slug":"hotel-reviewer-claims-new-luxury-resort-canceled-his-stay-and-called-the-police-on-him","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/il\/577667\/","title":{"rendered":"Hotel reviewer claims new luxury resort canceled his stay and called the police on him"},"content":{"rendered":"

\n A new luxury resort in Mexico that costs thousands of dollars a night is off to a rocky start after a reviewer with a reservation alleges he was turned away at the property\u2019s gates.\n <\/p>\n

\n Ryan Walker, a luxury hotel reviewer on YouTube with more than 140K subscribers, posted a video earlier this week showing an interaction on Monday outside the brand-new Amanvari Mexico<\/a> by Aman Resorts. The property, where stays for August 6 were listed on Aman\u2019s site for more than $6,000 a night, is located about a two-hour drive from San Jos\u00e9 del Cabo on the Baja California peninsula.\n <\/p>\n

\n Walker\u2019s driver was told he could not enter the property, the video<\/a> shows, although Walker said he booked the hotel stay weeks ago. The video, viewed more than 500K times this week, showed a screenshot of an email exchange discussing his stay.\n <\/p>\n

\n Conversations with workers outside the resort quickly escalated with one person captured on video saying she needed to speak with the police. Walker claims they did call the police.\n <\/p>\n

\n \u201cWe were stopped by an unmarked armed patrol truck with 5-6 armed officers,\u201d Walker told CNN Travel via email on Thursday. \u201cThey did not speak to us, however the driver had us roll the windows down and keep them down. We were able to keep driving.\u201d\n <\/p>\n

\n Walker told CNN he had not heard from Aman about the incident as of late Thursday.\n <\/p>\n

\n Aman did not respond to CNN\u2019s request for comment. A public relations firm promoting the resort\u2019s opening did not provide a statement.\n <\/p>\n

\n In Walker\u2019s YouTube video<\/a>, a man on site suggested that Walker check his email for a new message. Walker said he found a message from the resort sent the night before his arrival saying that the property was \u201cstill in the earliest phase of settling the resort into full operation, and we have taken the difficult decision to reduce arrivals over the coming days while we complete this work.\u201d\n <\/p>\n

\n The email canceled Walker\u2019s stay and apologized for the disruption and short notice.\n <\/p>\n

\"Resort<\/p>\n

\n Walker shared a reservation confirmation number with CNN and said he paid the rack rate for his room, totaling $4,662.86. He noted that the rate has gone up online since he booked.\n <\/p>\n

\n Walker speculated in his YouTube video that the resort\u2019s first day of operations went poorly.\n <\/p>\n

\n \u201cSo this is how Amanvari is treating their new guests because they\u2019re not ready to accept reservations at their property?\u201d Walker said in the video.\n <\/p>\n

\n He went on to make his case for \u201cwhy this is such a big deal.\u201d\n <\/p>\n

\n \u201cIndependent reviewers protect the customer,\u201d he said.\n <\/p>\n

\n \u201cIt is absolutely unacceptable and not OK to me to quiet someone who is trying to create a review during the opening week of your property,\u201d Walker said, noting that he has reviewed other Aman properties in the past and has been a fan of the brand.\n <\/p>\n

\n Walker argues in the video that the hotel should have called him and had conversations with him directly if the property wasn\u2019t ready for reviewers. He said he checked his call logs and had no missed calls from the resort.\n <\/p>\n

\n Walker called the incident \u201cone of the most disappointing and embarrassing hotel experiences you could possibly have.\u201d\n <\/p>\n","protected":false},"excerpt":{"rendered":"A new luxury resort in Mexico that costs thousands of dollars a night is off to a rocky…\n","protected":false},"author":2,"featured_media":577668,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[114,85,46],"class_list":["post-577667","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-il","tag-israel"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/577667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=577667"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/577667\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/577668"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=577667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=577667"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=577667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}