{"id":63053,"date":"2025-10-09T07:13:11","date_gmt":"2025-10-09T07:13:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/il\/63053\/"},"modified":"2025-10-09T07:13:11","modified_gmt":"2025-10-09T07:13:11","slug":"hong-kong-travellers-demand-refunds-after-octopus-service-glitches-in-japan","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/il\/63053\/","title":{"rendered":"Hong Kong travellers demand refunds after Octopus service glitches in Japan"},"content":{"rendered":"<p>Some Hong Kong travellers using the Octopus app\u2019s <a target=\"_self\" class=\"e1yy41x40 ef9u0v01 css-1ankfgb ecgc78b0\" href=\"https:\/\/www.scmp.com\/news\/hong-kong\/hong-kong-economy\/article\/3327663\/using-octopus-japan-what-hongkongers-should-know-and-what-perks-are-there?module=inline&amp;pgtype=article\" title=\"\" data-qa=\"BaseLink-renderAnchor-StyledAnchor\" rel=\"nofollow noopener\">new cross-border payment PayPay service<\/a> in Japan have reported frequent system malfunctions and incorrect charges, despite the company claiming the service is popular.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">A week after the service launched, many Hongkongers took to social media on Tuesday to criticise the new service as a failure.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">In a response to the Post, Octopus said the app had experienced some payment settlement issues, which were resolved on Tuesday night, and that refunds were expected to be completed by Wednesday.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">However, the company did not disclose details of the app malfunctions.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">The cross-border payment service was designed to provide convenience for Octopus users in Japan, a popular destination for Hong Kong residents.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">Through a partnership between Octopus and Japan\u2019s largest code-based payment provider PayPay, visitors can use the Octopus App to make payments at PayPay merchants via QR code with no transaction fees.<\/p>\n<p datatype=\"p\" data-qa=\"Component-Component\" class=\"e8zc9q40 css-1c6uqr6 ec74h0k1\">Octopus promised no transaction fees and a favourable currency exchange rate, which could save 2 to 3 per cent compared with credit card payments and 1 to 1.5 per cent compared with other digital wallet payment methods.<\/p>\n","protected":false},"excerpt":{"rendered":"Some Hong Kong travellers using the Octopus app\u2019s new cross-border payment PayPay service in Japan have reported frequent&hellip;\n","protected":false},"author":2,"featured_media":63054,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[46339,24056,46333,46341,3448,3738,85,46,1437,46336,46337,321,46340,46338,864,19273,46334,125,46335],"class_list":["post-63053","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-aceboyhk","tag-convenience-store","tag-currency-exchange-rate","tag-double-charged","tag-hong-kong","tag-hongkongers","tag-il","tag-israel","tag-japan","tag-japanese-paypay-merchants","tag-mal","tag-mobile","tag-octopus-app","tag-octopus-holdings","tag-osaka","tag-paypay","tag-qr-code","tag-technology","tag-transaction-fees"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/63053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=63053"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/63053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/63054"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=63053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=63053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=63053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}