{"id":643409,"date":"2026-10-11T19:20:34","date_gmt":"2026-10-11T19:20:34","guid":{"rendered":"https:\/\/www.newsbeep.com\/il\/643409\/"},"modified":"2026-10-11T19:20:34","modified_gmt":"2026-10-11T19:20:34","slug":"apple-and-att-confirm-iphone-18-pro-max-connectivity-issues-heres-why-you-need-to-go-to-an-apple-or-att-store-to-get-a-hardware-replacement","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/il\/643409\/","title":{"rendered":"Apple and AT&T confirm iPhone 18 Pro Max connectivity issues \u2014 here’s why you need to go to an Apple or AT&T store to get a hardware replacement"},"content":{"rendered":"

Late last week, we reported on a slew<\/a> of iPhone 18 Pro Max<\/a> issues, including one that affected cellular connectivity for AT&T versions of Apple’s newest phone.<\/p>\n

Unfortunately, in an update from Apple, you might need to replace an affected iPhone 18 Pro Max<\/a> at the Apple Store.<\/p>\n

<\/p>\n

Simply put, brand-new Pro Max phones were starting in SOS mode and not connecting to AT&T’s network<\/a>, or they were operating slowly when they did connect. AT&T acknowledged the problem and told Tom’s Guide that the carrier was working with Apple on it.<\/p>\n

Latest Videos FromTom’s Guide<\/p>\n

“Our top priority is ensuring customers can stay connected when they need it most, and we are working with Apple to make it right,” an AT&T spokesperson said.<\/p>\n

At the time, both Apple and AT&T were encouraging iPhone 18 Pro Max owners to update to iOS 27.0.1, which was meant to fix the issue.<\/p>\n

You may like<\/p>\n

“We released iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Pro Max users to update now, and are also issuing a carrier settings update today,” an Apple spokesperson told Tom’s Guide. “These updates together are meant to help prevent this issue from occurring.\u201d<\/p>\n

However, if you already have an affected device without service, you can’t reactivate it via software. Apple confirmed that you will need to go to an Apple or AT&T store to get a hardware replacement.<\/p>\n

Sign up to the Tom’s iGuide weekly newsletter with coverage on everything from product launches to software updates, this is your go-to source for the latest updates on all the best Apple content.<\/p>\n

Tom’s Guide was told that this issue has only been observed with the iPhone 18 Pro Max on the AT&T network. We have reached out to AT&T to confirm the information that we received from Apple.<\/p>\n

Notably, the US version of the Pro Max is the only new iPhone that utilizes a Qualcomm cellular modem<\/a>. The Pro model and iPhone Duo<\/a> feature Apple’s in-house-designed C2 modem<\/a>. However, it’s unclear whether that is causing the problems, since no other carrier appears to be affected.<\/p>\n

<\/p>\n

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More from Tom’s Guide<\/p>\n","protected":false},"excerpt":{"rendered":"Late last week, we reported on a slew of iPhone 18 Pro Max issues, including one that affected…\n","protected":false},"author":2,"featured_media":643410,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[85,46,321,125],"class_list":["post-643409","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-il","tag-israel","tag-mobile","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/643409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/comments?post=643409"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/posts\/643409\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media\/643410"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/media?parent=643409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/categories?post=643409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/il\/wp-json\/wp\/v2\/tags?post=643409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}