\n <\/p>\n
Email
\n <\/a> <\/p>\n
X<\/p>\n
LinkedIn<\/p>\n
Reddit<\/p>\n
Bluesky<\/p>\n
WhatsApp<\/p>\n
Copy link<\/p>\n
lighning bolt icon
\n An icon in the shape of a lightning bolt.<\/p>\n
Impact Link<\/p>\n
Save
\n Saved<\/p>\n
<\/p>\n Read in app<\/p>\n <\/a> <\/p>\n This story is available exclusively to Business Insider Google Cloud<\/a> CEO Thomas Kurian says he doesn’t think AI will automate everyone’s jobs. Google Cloud CEO Thomas Kurian<\/a> says AI isn’t here to replace you \u2014 it’s here to help you keep up.<\/p>\n In an interview with the tech newsletter Big Technology, Kurian dismissed the hype that AI will automate so much work that it will cost everyone their jobs. He said AI’s role for the foreseeable future is to bridge the gap between what workers can do today and what they aspire to do in the future.<\/p>\n “I think there is definitely a middle ground,” he said.<\/p>\n Last year, when Google unveiled its Customer Engagement Suite \u2014 a collection of AI-powered tools on Google Cloud designed to enhance customer service \u2014 Kurian said some users were initially apprehensive.<\/p>\n “When we first introduced it, people asked, ‘Does this mean we won’t need customer service agents anymore?'” he told Big Technology. “But the reality is, almost none of our clients have let anyone go.”<\/p>\n He said the Customer Engagement Suite is helping customers get answers to questions they are otherwise unwilling to call a service agent to address.<\/p>\n
\n subscribers. Become an Insider<\/a>
\n and start reading now.
\n Have an account? Log in.<\/p>\n
\n He says it will bridge the gap between what companies do now and what they couldn’t do before.
\n Google CEO Sundar Pichai has also said AI is making them more efficient without replacing workers.<\/p>\n
![\"\"\/](\"https:\/\/www.newsbeep.com\/il\/wp-content\/uploads\/2025\/09\/placeholder.png\")
<\/p>\n