Westpac NZ earned high praise for its flexible credit policy, redraw options, and responsive BDM team, while ANZ New Zealand stood out for its competitive interest rates, quick turnaround times, and brand trust. Xceda, meanwhile, was the top-rated specialist lender for its adaptable solutions and strong adviser relationships.
Adviser priorities in 2025
The findings revealed that speed, clear communication, and consistency are the most important qualities advisers seek from lenders. Turnaround times, credit policy, and product flexibility were ranked as key drivers of satisfaction.
Adviser feedback described Westpac as offering “huge flexibility” and a seamless process, while ANZ was commended for providing efficient, client-focused service.
Building stronger partnerships
The results highlight how adviser–lender partnerships continue to evolve amid regulatory and market changes. Advisers noted that trust, transparency and strong BDM support remain vital to long-term collaboration.
NZ Adviser congratulates the Best Lenders for Mortgages 2025 and thanks all the advisers who took part in this year’s survey for sharing their valuable insights into lender performance and service quality.