“Soon after singing the receipt for the chair stickers, I received an email from Ikea that sounds more like mockery than a Christmas gift with the subject: ‘Have fun with your order from Ikea’.”
There have been a number of problems reported in recent weeks for Ikea, which opened its first New Zealand shop in early December.
Another man said he had only the legs of a desk delivered and was charged $79.
Earlier last month the company said it would shut its customer support centre for a period to focus on resolving outstanding issues.
Ghosh said the experience reflected badly on Ikea and seemed to suggest it had not invested adequately in training staff or understanding the local market.
Ikea said in a statement it had made significant progress in resolving the majority of cases and delivering outstanding customer orders since it opened.
“While we don’t comment on individual cases, instances like this are not aligned with our high expectations for customer service at Ikea, and all teams across our business are working hard to ensure these don’t happen.
“We remain fully committed to constantly improving our processes to consistently deliver the reliable experience customers expect from Ikea.”
– RNZ