A Fire and Emergency spokesman said the fire service was also called to assist the ambulance service, but could not comment further.
In December in the week before Christmas a person died after being pulled unresponsive from the water near the Waiotapu geothermal area.
Police launched an investigation into the sudden death, which was treated as unexplained.
The Waiotapu area, a 25-minute drive south of Rotorua, is home to a famous geothermal attraction in the Taupō volcanic zone.
In February two years ago a man was believed to have fallen into a fenced-off hot pool in the Fenton Park area of Rotorua.
A person contacted police concerned they had heard someone fall into a scorching hot pool.
The pool feeds into the popular Puarenga Stream that flows through the Whakarewarewa and Fenton Park suburbs, to Ngāpuna and Lake Rotorua.
The pool is in a fenced-off area and a pathway leading to the pool has a large gate with a sign on it reading: “Danger. Do not enter”.
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