An Ikea spokesperson said the changes to the way returns, cancellations and exchanges worked had been introduced in Australia and New Zealand.
“The changes have been made to continue to provide peace of mind and flexibility for our customers.
“The new Ikea ‘test and try’ policy gives customers a fair time period of 60 days for a change of mind if the product does not suit their life at home, with the ability to return an opened and assembled product in acceptable condition. Customers still have 365 days to return their product if it is unopened, unused and resealable.
“The changes were implemented as part of a planned update across both markets and are not related to the condition of goods being returned by customers.”
– RNZ