Photo: Kiwibank
Kiwibank and Westpac say that their internet banking services are back up and running.
Earlier on Wednesday, some Westpac and Kiwibank customers were having problems accessing their app and internet banking.
As of 2.20pm there had been 222 people report an issue with the Westpac app on Downdetector.
About 2.40pm Westpac said some customers were experiencing difficulty accessing Westpac One online banking.
“Our technical teams are urgently investigating. We apologise for the inconvenience.”
An hour later Westpac said the issue had been resolved and access to Westpac One had been restored.
Kiwibank earlier said some customers were also having problems accessing its app and internet banking.
“We’re working to restore services, and we apologise for the inconvenience.”
It said cards and ATMs were still working.
Photo: RNZ / Screenshot
Another update just before 3pm, Kiwibank said internet banking was back up and running and some users would have access to the app.
Its team was still working to restore services for all customers, Kiwibank said.
Earlier, customers on social media complained about the interruption.
One said she was trying to transfer money to pay bills.
“I don’t keep a lot of money in my everyday card account due to the paywave stuff (had my card stolen before) and I can’t pay my rent yet as it’s not set up on direct debit,” another said.
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