ACC says turnaround targets on track as claims growth eases

Monitoring claims volumes, social rehabilitation, and surgery costs

To track the turnaround programme, ACC has identified eight key measures that are reported on a monthly basis. These include total new claim registrations – more than 2 million injury claims each year – as well as short‑ and long‑term return‑to‑work rates and the size and growth rate of the long-term claims pool. The corporation is also tracking what it describes as social rehabilitation savings. Social rehabilitation covers aids and equipment, attendant care, childcare, education support, home help, home modifications, training, and transport and can extend to 24‑hour care in the community or at home for clients who cannot live independently. ACC has reported that social rehabilitation costs reached $1.5 billion in 2025, and it is monitoring savings generated by aligning support more closely with assessed injury needs.