Suraiya Phillimore-Smith, Mercury’s chief customer officer, said it had identified some customers had received payment support information in error.
“We’re sorry for our mistake and any confusion or concern this has caused. We have contacted affected customers directly to clarify the situation and apologise.
“The first of these communications was sent on Thursday and was intended to provide support information to our customers who have missed payments in recent months. However, we have identified that some customers who did not have overdue balances also received the communication.
“The message did not affect customers’ accounts, credit status, supply, or payment arrangements. It was an informational communication about the support options available to our customers.”
– RNZ