Crews will be working through the night to get the network back up and running.
“Restoring fibre services is a highly technical process that involves carefully repairing and splicing individual fibre connections”, the spokesperson said.
Services will be restored progressively, with vulnerable customers and critical services prioritised.
“We appreciate customers’ patience and understanding while we work to complete repairs as soon as we can.”
The outage comes as the Warriors face the Dolphins tonight in the NRL qualifying finals.
One customer told the Herald she would be watching tonight’s game using her phone data.