“It will take some time to clear the backlog and impacted customers will receive a text message or email about their order as soon as possible,” the spokesperson said.
“We know it’s frustrating not to know when orders will arrive, so we invite customers to cancel their order if they prefer and to be refunded.
“If they wish to cancel, customers should email onlineshop@woolworths.co.nz with their order number.”
Woolworths has yet to confirm what caused the fault or when normal service is expected to resume.
The disruption came after NZ Post experienced separate technical problems early yesterday morning, affecting its website, parcel tracking, shipping label creation and postcode finder.
At the time, NZ Post said its teams were investigating the disruption and working to restore access.
The affected services had since returned online.
NZ Post apologised for the disruption and said it understood the impact it could have on customers and businesses.
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