Air New Zealand has said affected customers will be rebooked automatically and, for those who are away from home and require an overnight stay because of schedule changes, the airline can arrange accommodation, meals, and transport on request. Refunds or travel credits are also being offered. Consumer NZ spokesperson Jessica Walker said Air New Zealand’s actions indicate to the group that the airline accepts the strike is within its control. “However, we’d like to remind passengers to retain receipts and ensure they claim back any additional costs they incur as a result of the strike. We’re pushing for new regulations to require airlines to advise people of their rights when flights are disrupted so we’re pleased Air NZ is doing the right thing by customers and advising them of their rights in this situation,” Walker said, as reported by Stuff.
