I won’t pretend the road has been easy. Healthcare is an industry that has resisted disruption longer than almost any other, for understandable reasons. It is complex, it is personal, and the stakes are measured in human lives. Getting it right, with urgency, matters. As we often say… as fast as possible, and as slow as necessary.
What I’m most proud of isn’t a single product or partnership—it’s the foundation we have built. A genuine commitment to the patient at the center of every decision. A team that brings intellectual honesty and creativity to problems that have stumped many for decades. An organizational belief that technology, when applied with humility and rigor, with humans at the center, can make people’s lives better—not just more convenient.
I leave the foundation in your excellent hands. And, I’m thrilled that starting July 1, Dr. Roy Schoenberg will join Amazon as the new leader of Amazon Health Services. Roy is, quite simply, one of the most accomplished healthcare leaders of his generation. He’s a physician, an entrepreneur, and a pioneer of digital health. He co-founded Amwell in 2006 and spent nearly two decades as its CEO, building it from a startup into one of the world’s leading telehealth platforms—partnering with the nation’s largest health systems, national payers, and public health agencies along the way.
But what excites me most about Roy isn’t his resume—it’s his conviction. He believes, as I do, that healthcare should be fundamentally easier for people. He believes technology and clinical excellence aren’t in tension—one helps the other. And he brings the rare combination of clinical credibility, technological vision, and operational experience needed to take what we’ve built, to improve on it, and to scale it into something that changes how hundreds of millions of people experience healthcare. I will work closely with Roy and all of you over the coming months to ensure a seamless transition. I have never been more confident in where this business is headed. Amazon Health’s next chapter will be worth watching.
