Conditions the AI health coach can help with include diabetes, gout, weight loss, and anxiety, amongst others. Where physical symptoms, mental distress, or requests for additional support are identified, patients are directed back into Tāmaki Health’s clinical teams through established referral pathways.
According to Groov, unlike general-purpose AI systems, the platform has been purpose-built for healthcare using clinically reviewed content, defined escalation pathways and strong privacy, security and governance controls.
It has undergone privacy impact assessments, security testing, and ISO 27001 certification, with no unsafe AI responses identified during normal use.