Consumers are mad as hell and aren’t gonna take it anymore : The Indicator from Planet Money : NPR

A man smashes a computer with a mallet.

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Leon Neal/AFP via Getty Images

Rage. That’s what consumers are feeling right now. A new survey found consumer complaints hit a record high this year. Another from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on? 

On today’s show, unpacking consumer rage. And can we do anything about it?

Fact checking by Sierra Juarez.

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