Software stocks whipsaw amid AI fears, as Anthropic IPO looms
The software sector is currently caught in a tug-of-war between profound optimism and existential dread over the future…
Amazon Connect Shifts the Contact Center From Deflection to Relationship
Amazon Connect is taking aim at one of the contact center industry’s longest-running obsessions: deflection. In a recent…
Goldman Sachs teams up with Anthropic to automate banking tasks with AI agents, CNBC reports
Feb 6 (Reuters) – Goldman Sachs is working with technology startup Anthropic to develop AI-powered agents aimed at…
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
Most modern VoC programs still assume surveys are the best way to get a real insight into what…