Amazon Connect Shifts the Contact Center From Deflection to Relationship
Amazon Connect is taking aim at one of the contact center industry’s longest-running obsessions: deflection. In a recent…
Goldman Sachs teams up with Anthropic to automate banking tasks with AI agents, CNBC reports
Feb 6 (Reuters) – Goldman Sachs is working with technology startup Anthropic to ​develop AI-powered agents aimed at…
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
Most modern VoC programs still assume surveys are the best way to get a real insight into what…