{"id":124000,"date":"2025-11-08T03:42:08","date_gmt":"2025-11-08T03:42:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/124000\/"},"modified":"2025-11-08T03:42:08","modified_gmt":"2025-11-08T03:42:08","slug":"mtn-apologizes-after-agent-rejects-momo-payment","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/124000\/","title":{"rendered":"MTN apologizes after agent rejects MoMo payment"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-48075\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-07-at-14.29.50.jpeg\" alt=\"MTN apologizes after agent rejects MoMo payment\" width=\"750\" height=\"422\"  \/>A view of an MTN Mobile money shop. [Photo: Courtesy]JUBA \u2013 MTN South Sudan has issued an apology after one of its agents reportedly declined to accept Mobile Money (MoMo) as payment at an MTN service point \u2014 a move that sparked public outrage and contradicted the company\u2019s ongoing efforts to promote digital transactions.<\/p>\n<p>The incident came to light after a social media post alleged that a customer was denied the use of MoMo at an MTN outlet. In response, the telecom giant launched an internal investigation, which confirmed the report and traced the issue to a third-party vendor operating within MTN premises.<\/p>\n<p>In a statement released on Thursday, MTN South Sudan apologised to the affected customer and said it had taken corrective action against the vendor.<\/p>\n<p>\u201cMoMo is accepted at all MTN touchpoints nationwide. We remain committed to ensuring this does not happen again,\u201d the company said.<\/p>\n<p>MTN explained that the clarification was necessary to address public concern, maintain customer trust, and reaffirm the company\u2019s commitment to expanding digital financial services across South Sudan.<\/p>\n<p>MoMo, MTN\u2019s flagship mobile money platform, allows users to send and receive money, pay bills, buy airtime and data, and make various transactions using their phones.<\/p>\n<p>The service has become an essential tool for people without access to traditional banking systems despite persistent cash accessibility challenges.<\/p>\n<p>According to MTN, MoMo currently serves over one million active users in South Sudan, facilitating daily transactions worth more than SSP 9 billion. This makes it one of the country\u2019s most widely used and trusted digital financial systems.<\/p>\n<p>To encourage broader adoption, MTN is offering MoMo users a 25% bonus on airtime and data purchases and double entries into its ongoing \u201cShukran Junubin\u201d promotion, which features prizes valued at over SSP 400 million through December.<\/p>\n<p>The company urged customers to report any similar incidents through its call centre, WhatsApp, or social media platforms, emphasizing that customer feedback remains vital to improving service delivery.<\/p>\n<p>In July this year, the Central Bank of South Sudan <a href=\"https:\/\/www.sudanspost.com\/central-bank-declares-mobile-money-legal-tender-urges-businesses-to-comply\/\" rel=\"nofollow noopener\" target=\"_blank\">declared<\/a> mobile money a fully recognised and legal form of payment to ease business transactions as the country battles a protracted cash crisis.<\/p>\n<p>The bank said the move was a key step in its 2023-2027 strategic plan to increase mobile money usage among adults to 30% by 2027, an initiative which aims to make digital financial services more accessible and affordable, particularly for underserved communities.<\/p>\n<p>But adoption remains a challenge, with many businesses, including some telecoms agents, rejecting digital payments.<\/p>\n","protected":false},"excerpt":{"rendered":"A view of an MTN Mobile money shop. [Photo: Courtesy]JUBA \u2013 MTN South Sudan has issued an apology&hellip;\n","protected":false},"author":2,"featured_media":124001,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[342,5088,86559,111,139,69,145],"class_list":["post-124000","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mobile","tag-mobile","tag-mtn","tag-mtn-momo","tag-new-zealand","tag-newzealand","tag-nz","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/124000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=124000"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/124000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/124001"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=124000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=124000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=124000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}