Monzo says it has resolved an issue affecting its mobile banking app on Tuesday afternoon after thousands of customers reported difficulties accessing it.<\/p>\n
Platform outage monitor Downdetector saw more than 4,000 reports from users complaining of problems shortly after 15:00 GMT.<\/p>\n
The company earlier acknowledged an issue affecting its app – telling customers who tried to use it that it would “not be fully functional” while it investigated.<\/p>\n
A Monzo spokesperson said “customers can now use the app as normal.”<\/p>\n
“For a short period today, we activated Monzo Stand-in – our fully independent backup bank – while we investigated an issue,” they told the BBC. <\/p>\n
“Customers were always able to make payments with their card, withdraw cash, freeze their card and send and receive bank transfers.”<\/p>\n
Many attempting to open the app after 15:00 GMT on Tuesday were met with a notice telling them “we’re experiencing issues”.<\/p>\n
This said the app would not function as normal but other services, such as viewing account details and moving money between accounts, would be available.<\/p>\n
However, some users attempting to access the app took to social media to complain to Monzo that they could not view funds, recent payments or make bank transfers.<\/p>\n
In posts seen by the BBC, some X users also told Monzo they had been unable to use their card or withdraw money.<\/p>\n
The BBC has asked Monzo for comment about these complaints.<\/p>\n
The company has more than 14 million personal and business customers across the UK.<\/p>\n
It has previously highlighted its back-up banking infrastructure as a way it avoids large-scale outages and issues for customers – many of which were seen across other UK banks during a spate of online outages last year.<\/p>\n