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\t\tMonzo Bank’s customers were left frustrated on Tuesday \t<\/p>\n\t\t\tTuesday 13 January 2026 4:55 pm
\n\t\t\t\t\t\u00a0|\u00a0\u00a0Updated:\u00a0<\/p>\n
\t\t\tTuesday 13 January 2026 6:07 pm\n\t<\/p>\n
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\t\tMonzo Bank’s customers were left frustrated on Tuesday \t<\/p>\n
Monzo Bank\u2019s customers were left frustrated after the online bank suffered a widespread app outage, temporarily knocking out key features while core banking services continued to work.<\/p>\n
Shortly after 3 pm on Tuesday, users across the UK began reporting problems accessing parts of the bank\u2019s app, according to outage-tracking site DownDetector.<\/p>\n
Reports seemed to spike around 3.16 pm, with thousands flagging issues, from failed logins to missing balances and stalled payment screens.<\/p>\n
Monzo acknowledged the disruption on its own app, displaying a message to customers.<\/p>\n
\u201cWe\u2019re experiencing issues\u201d, the notice read. \u201cYour app will not be fully functional. Thank you for your patience\u201d.<\/p>\n
While the outage disrupted day-to-day app use, the bank stressed that the fundamentals remained intact.<\/p>\n
Customers could still withdraw cash using their physical cards and move money as usual, limiting the risks of a more serious interruption.<\/p>\n
On its public status page, Monzo said it \u201cspotted some platform issues\u201d and was investigating, but offered no explanation for what went wrong or how long the issue may last.<\/p>\n
As of this evening, the issue has been fixed. <\/p>\n
\t\t\t\t\tRead more<\/p>\n
\t\t\tMonzo snaps up UK mortgage broker in first major acquisition<\/a><\/p>\n A Monzo spokesperson said:\u00a0\u201cCustomers can now use the app as normal. For a short period today, we activated Monzo Stand-in \u2013 our fully independent backup bank \u2013 while we investigated an issue. Customers were always able to make payments with their card, withdraw cash, freeze their card and send and receive bank transfers.\u201d<\/p>\n Tech platforms hit<\/p>\n This adds Monzo to a growing list of high-profile platforms that have suffered outages in recent days.<\/p>\n