{"id":271227,"date":"2026-02-06T20:50:34","date_gmt":"2026-02-06T20:50:34","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/271227\/"},"modified":"2026-02-06T20:50:34","modified_gmt":"2026-02-06T20:50:34","slug":"for-pharmacists-industry-changes-are-a-hard-pill-to-swallow","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/271227\/","title":{"rendered":"For pharmacists, industry changes are a hard pill to swallow"},"content":{"rendered":"<p>New 12-month prescription rules came into force this weekend, saving time and cutting GP visits for patients \u2013 but community pharmacists warn they are the latest in a raft of changes in a sector that is struggling to survive.<\/p>\n<p>The rules mean that people with long-term, stable conditions can now get prescriptions of up to a year from their prescriber, which the government says could save up to $105 in GP fees annually.<\/p>\n<p>Pakuranga pharmacist Vicky Chan says the change has no financial impact on her business but it adds to the hours of unseen, unpaid work she and other community pharmacists do.<\/p>\n<p>\u201cThere will be more clinical responsibilities to make sure their health circumstances haven\u2019t changed and that\u2019s almost on us, the community pharmacist,\u201d she says.<\/p>\n<p>Chan, a member of the Independent Community Pharmacy Group, says government funding has not kept pace with other costs and she has to work harder to keep her business viable by offering extra government-funded services such as sleep clinics.<\/p>\n<p>She is looking at buying a $100,000 pill-counting robot for her Auckland pharmacy but she worries that her business may not be able to support the investment in the future, given the threat of increased competition from discount pharmacy chains.<\/p>\n<p>\u201cIn east Auckland we have seen another local pharmacy closed three months ago and there will be another closing at the end of the month. If you look at the numbers of pharmacy closures, I think we\u2019re almost 100 community pharmacies down from 2020.<\/p>\n<p>\u201cThere are a lot of workforce pressures, smaller operators are finding it harder to recruit and retain, there\u2019s the burnout after the Covid response, we did see a lot of people leave the profession.<\/p>\n<p>\u201cThe funding hasn\u2019t been recalibrated in a way that fits the model now.\u201d<\/p>\n<p>Chan says she spends a lot of time on tasks that make no money because she wants to do the best for her customers, some of whom are third generation.<\/p>\n<p>A <a href=\"https:\/\/ourarchive.otago.ac.nz\/esploro\/outputs\/doctoral\/Investigating-pharmacy-provision-patient-utilisation-and\/9926478231001891\" rel=\"nofollow noopener\" target=\"_blank\">2021 study by the University<\/a><a href=\"https:\/\/ourarchive.otago.ac.nz\/esploro\/outputs\/doctoral\/Investigating-pharmacy-provision-patient-utilisation-and\/9926478231001891\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> <\/a><a href=\"https:\/\/ourarchive.otago.ac.nz\/esploro\/outputs\/doctoral\/Investigating-pharmacy-provision-patient-utilisation-and\/9926478231001891\" rel=\"nofollow noopener\" target=\"_blank\">of Otago<\/a> found that unfunded customer services make up a significant share \u2013 between 15 and 50 percent \u2013 of a pharmacist\u2019s daily activities, requiring cross-subsidisation using revenue from other activities like dispensing or retail sales.<\/p>\n<p>\u201cI think a lot of work we do is invisible, that has helped reduce pressures on the GP, but also reduced ED [emergency department] admissions because we were able to pick those things up early, because we have that relationship with our patients,\u201d Chan says.<\/p>\n<p>Wainuiomata pharmacist Clive Cannons says people can come in to ask for a free diagnosis of an ailment or treatment, but there is nothing to stop them going elsewhere to buy the medicine if they think they can get it cheaper online or at a discount pharmacy.<\/p>\n<p>He gets emotional when he talks about the threat to the 1000-odd community pharmacies around the country.<\/p>\n<p>\u201cI\u2019m very worried,\u201d says Cannons, chair of the community pharmacy group.<\/p>\n<p>\u201cWe\u2019ve lost our local GPs, we\u2019ve lost those things that hold communities together and the last bastion is the local pharmacy.\u201d<\/p>\n<p>He admits that not all local pharmacies offer a top-quality service and the sector needs to help itself to adjust to the growing competition from Chemist Warehouse and Bargain Chemist.<\/p>\n<p>\u201cHowever, there is a need for that high-service model where the owner knows their community,\u201d he says.<\/p>\n<p>Cannons\u2019 group is calling for country-wide consistency in the way Health NZ grants contracts under the National Pharmacy Agreement.<\/p>\n<p>In his Hutt Valley region he says new pharmacies can only get an agreement if the local funders consider there is a need. In other regions, agreements are more accessible but that leads to oversupply.<\/p>\n<p>He calls Pukekohe, on the southern edge of Auckland, \u201cground zero\u201d. With a population of around 28,000, it has 13 pharmacies clustered in a high-volume area. Other parts of Auckland are also oversupplied, and many community pharmacies are struggling to break even.<\/p>\n<p>Cannons\u2019 group is also fighting industry deregulation proposals that would open up the pharmacies to non-pharmacists by removing the Effective Control Principles. Under those rules, pharmacies have to be more than 50 percent owned by pharmacists.<\/p>\n<p>The associate health minister Casey Costello says deregulation will enable different models for pharmacy ownership, \u201callowing for more innovative and integrated healthcare that will improve safe access to medicines\u201d.<\/p>\n<p>A supporter of deregulation, Dr Eric Crampton of the think tank NZ Initiative, wrote last year that the existing ownership rules protect pharmacies, calling it an \u201codd little regulatory cartel\u201d.<\/p>\n<p>He cited a Ministry of Health report that it has not seen any clear evidence that the ownership restrictions contribute to patient safety or service quality.<\/p>\n<p>Cannons disagrees.<\/p>\n<p>\u201cThe questions is, what do the people of New Zealand want? What sort of pharmacy industry does the man on the street want. If they want us to go like America then that\u2019s exactly what\u2019s going to happen.\u201d<\/p>\n<p>Check out how to listen to and follow\u00a0The Detail\u00a0<a href=\"https:\/\/linktr.ee\/thedetailnz\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">here<\/a>.\u00a0\u00a0<\/p>\n<p>You can also stay up-to-date by liking us on\u00a0<a rel=\"noreferrer noopener nofollow\" href=\"https:\/\/www.facebook.com\/TheDetailRNZ\/\" target=\"_blank\">Facebook<\/a>\u00a0or following us on\u00a0<a rel=\"noreferrer noopener nofollow\" href=\"https:\/\/twitter.com\/thedetailnz\" target=\"_blank\">Twitter<\/a>.\u00a0<\/p>\n<p><img loading=\"lazy\" data-recalc-dims=\"1\" decoding=\"async\" width=\"750\" height=\"234\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/02\/detail-footer.jpg.png\" alt=\"\" class=\"wp-image-230021\"  \/><\/p>\n<p>\t<script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"New 12-month prescription rules came into force this weekend, saving time and cutting GP visits for patients \u2013&hellip;\n","protected":false},"author":2,"featured_media":271228,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[138,134,1184,527,111,43,7439,139,69,153481,7441,49],"class_list":["post-271227","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-business","tag-health","tag-health-science","tag-healthcare","tag-new-zealand","tag-news","tag-newsroom-pro","tag-newzealand","tag-nz","tag-nzoa-the-detail-2026","tag-podcast-the-detail","tag-podcasts"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/271227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=271227"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/271227\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/271228"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=271227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=271227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=271227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}