\n Brendoncare’s Otterbourne Hill received a ‘good’ rating from the Care Quality Commission (CQC) for both its care home and home care services.\n<\/p>\n
\n The report said care was personalised and effective at the nursing home, which supports adults of all ages who may be living with dementia, a physical disability or sensory needs.\n<\/p>\n
\n Inspectors highlighted the staff\u2019s kindness, empathy, and respect, as well as a strong focus on upholding dignity and independence.\n<\/p>\n
\n Charlotte Chiutare, general manager at Brendoncare Otterbourne Hill, said: “I\u2019m so proud of all the team.\n<\/p>\n
\n “The reports for both services demonstrate and echo the hard work, dedication and care that goes in to everything they do on a daily basis, which makes such a difference to so many people\u2019s lives.\n<\/p>\n
\n “I am extremely grateful to our residents and relatives for their continued support and trust in us.”\n<\/p>\n
\n In the report, staff were praised for empowering residents to make choices about their daily lives and for using accessible communication tools like pictures and easy-read formats.\n<\/p>\n
\n Inspectors said: “People reported feeling safe and reassured, knowing staff responded promptly to urgent needs such as pain management, falls, or distress.\n<\/p>\n
\n “Professionals observed interventions were timely and effective, contributing to positive outcomes and improved quality of life.\n<\/p>\n
\n “Feedback from people and families was regularly sought and acted upon, ensuring services evolved in line with individual preferences.”\n<\/p>\n
\n Risk management was described as “comprehensive”, with thorough assessments for conditions such as dementia, Parkinson\u2019s disease, and diabetes.\n<\/p>\n
\n Medication and infection control practices were also found to be safe and consistent by inspectors.\n<\/p>\n