{"id":320720,"date":"2026-03-09T13:59:10","date_gmt":"2026-03-09T13:59:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/320720\/"},"modified":"2026-03-09T13:59:10","modified_gmt":"2026-03-09T13:59:10","slug":"auckland-airport-parking-tap-and-go-fault-takes-2643-from-users-bank-account","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/320720\/","title":{"rendered":"Auckland Airport parking tap-and-go fault takes $2643 from user\u2019s bank account"},"content":{"rendered":"

After returning on March 1, he was inadvertently charged another $2643 when tapping his card to verify and log his exit time.<\/p>\n

\u201cI purposely haven\u2019t asked for it back, because I\u2019m just waiting for them to be active and chase me up,\u201d Clay said.<\/p>\n

\u201cI told the guy at the kiosk, \u2018You know, I\u2019m sick of emailing you guys and having to chase up the money. There\u2019s obviously a system fault, I know about it, because you guys have told me about it before\u2019.\u201d<\/p>\n

\"TheThe latest instance is the third time since early 2024 that the man was wrongly billed for Auckland Airport’s parking services. Photo \/ Getty Images<\/p>\n

In early 2024, Clay experienced similar parking woes at the airport, with two charges totalling $441 taken out of his account just weeks apart when using the services on separate occasions.<\/p>\n

Despite allegedly being assured his latest complaint would be escalated to the relevant team, Clay said he hadn\u2019t heard anything from Auckland Airport since being billed.<\/p>\n

\u201cThere could be a lot of other people who are just missing this and getting charged a fortune,\u201d he said.<\/p>\n

\u201cIn normal circumstances, you would just tap … the gate would open and you would leave. That\u2019s how it\u2019s supposed to happen. <\/p>\n

\u201cBut when the machines are playing up, as soon as you leave, you just get charged and you can\u2019t do anything about it.\u201d<\/p>\n

Having used the airport\u2019s parking services for years, Clay said he knows their machines \u201cinside out\u201d. <\/p>\n

\"AucklandAuckland Airport has promised a full refund for the out-of-pocket passenger. Photo \/ 123rf<\/p>\n

With the aim of supporting ticketless access, prepaid bookings for domestic parking zones usually require individuals to scan the card used to purchase them as verification for entering and exiting.<\/p>\n

The international terminal\u2019s parking zones predominantly use Licence Plate Recognition (LPR) for the same services, after upgrading the system in conjunction with the opening of its new transport hub<\/a> in 2024.<\/p>\n

\u201cBut it did used to have the same problem, because one of my older charges are from international,\u201d Clay said.<\/p>\n

In the first two instances in 2024, Clay said the airport moved quickly to process the refunds.<\/p>\n

\u201cTo me, that just shows they recognise that there\u2019s a wider problem here,\u201d he said.<\/p>\n

\u201cI know I\u2019m being a bit silly just leaving it, but I just want them to bloody do something about it, you know?\u201d<\/p>\n

In a statement, a spokesperson for Auckland Airport apologised for the concerns raised by the charge \u201cand for not responding more quickly to resolve the issue\u201d.<\/p>\n

\u201cThe error occurred when the customer\u2019s vehicle was not properly checked out of the carpark following a short visit in January,\u201d they said. <\/p>\n

\u201cAs a result, the system incorrectly calculated the days between two visits to the airport as part of a single stay.<\/p>\n

Our team is reviewing what occurred in this case and why the January exit was not properly recorded. We can see from our records that they were manually released by an operator from the carpark, rather than tapping and going, which may have created the issue.”<\/p>\n

There were strict processes in place to ensure charges were fair and accurate, the spokesperson said.<\/p>\n

An overcharging error had been spotted late last year following a vendor software upgrade, affecting 0.8% of airport parking customers, but affected customers had already been contacted to initiate refunds and apologise.<\/p>\n

\u201cAny customer who has a question about their parking charges can contact our customer service centre on 0800 247 767 or send a message through the contact page on our website,\u201d the spokesperson said.<\/p>\n

Sign up to The Daily H<\/a>, a free newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"After returning on March 1, he was inadvertently charged another $2643 when tapping his card to verify and…\n","protected":false},"author":2,"featured_media":320721,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[173403,29184,74,2681,51,1643,17520,31650,10635,13239,5341,6852,12474,34074,35702,62381,71,111,139,69,30205,38304,53190,2515,5425,213,1120,173402,2742,16742,3382,26659],"class_list":["post-320720","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sports","tag-173403","tag-account","tag-after","tag-airport","tag-auckland","tag-bank","tag-barriers","tag-booking","tag-card","tag-charged","tag-credit","tag-customer","tag-dollars","tag-entry","tag-exit","tag-fault","tag-from","tag-new-zealand","tag-newzealand","tag-nz","tag-parking","tag-prepaid","tag-questioning","tag-raise","tag-regular","tag-sports","tag-takes","tag-tapandgo","tag-thousands","tag-users","tag-using","tag-verification"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/320720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=320720"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/320720\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/320721"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=320720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=320720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=320720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}