{"id":323156,"date":"2026-03-10T22:41:07","date_gmt":"2026-03-10T22:41:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/323156\/"},"modified":"2026-03-10T22:41:07","modified_gmt":"2026-03-10T22:41:07","slug":"amazon-launches-its-healthcare-ai-assistant-on-its-website-and-app","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/323156\/","title":{"rendered":"Amazon launches its healthcare AI assistant on its website and app"},"content":{"rendered":"

Amazon announced<\/a> on Tuesday that it\u2019s expanding access to its healthcare AI assistant to its website and app. The assistant, called Health AI, was previously only available on the app for One Medical, the healthcare company Amazon acquired for $3.9 billion in 2023<\/a>.<\/p>\n

Health AI can answer questions, explain health records, manage prescription renewals, book appointments, and more. Users don\u2019t need to be Prime subscribers or One Medical members to use the assistant, Amazon says.<\/p>\n

Amazon says that while Health AI can answer general health questions without having access to an individual\u2019s medical information, it\u2019s designed to serve as a personalized health assistant that can offer more tailored guidance and take actions, such as connecting you with healthcare professionals and treatments.<\/p>\n

Of course, there are risks associated with sharing your health information with AI, and researchers<\/a> are warning against<\/a> doing so, cautioning that companies are pulling user conversations for training. <\/p>\n

Amazon said in its announcement that it trains \u201cHealth AI models on abstracted patterns without directly identifying information.\u201d For example, if multiple patients ask about medication interactions, Amazon says it might use these patterns, while keeping patient names private, to improve how Health AI responds to similar questions.<\/p>\n

The company also said that all interactions with Health AI happen within a HIPAA-compliant environment, and that conversations are protected by \u201cencryption and strict access controls.\u201d However, Amazon didn\u2019t share exactly how conversations are encrypted and who has access to them. TechCrunch has reached out for specifics.<\/p>\n

With a user\u2019s permission, Health AI gets access to their health information through the Health Information Exchange, which is the nationwide secure system for sharing patient medical data.<\/p>\n

Techcrunch event<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\tOctober 13-15, 2026\n\t\t\t\t\t\t\t<\/p>\n

Health AI can then interpret your lab results, diagnoses, and medical records to provide accurate, personalized answers about your symptoms and medication, Amazon says.<\/p>\n

\"\"Image Credits:Amazon<\/p>\n

If you need professional care, Health AI can connect you to a One Medical provider. Prime members in the U.S. using Health AI receive up to five free direct-message care consultations with a One Medical provider for over 30 common conditions, including cold and flu, allergies, acid reflux, pink eye, UTIs, erectile dysfunction, anti-aging skin care, hair loss, and more. Non-Prime members can connect with One Medical providers through Amazon\u2019s pay-per-visit option.<\/p>\n

Users can sign up for Health AI on the Amazon Health page<\/a>. As Amazon expands access, users will receive an email once they are able to access the assistant.<\/p>\n

Once users have access, they need to create a or sign in to their personal Amazon Health profile. They can then start a conversation by typing their health question to Health AI on Amazon.com or in the Amazon app.<\/p>\n

Users can ask questions like \u201cCan you explain my recent cholesterol results and what they mean for me?\u201d or \u201cI\u2019m feeling congested and have a sore throat. What should I do?\u201d<\/p>\n

Amazon\u2019s expansion of Health AI comes as popular AI services have quickly moved into the healthcare space. In January, OpenAI released\u00a0ChatGPT Health<\/a>, a version of its chatbot tailored to answer health questions. A week later, Anthropic announced its own healthcare-focused product,\u00a0Claude for Healthcare<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Amazon announced on Tuesday that it\u2019s expanding access to its healthcare AI assistant to its website and app.…\n","protected":false},"author":2,"featured_media":323157,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[414,134,527,111,139,69],"class_list":{"0":"post-323156","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-amazon","9":"tag-health","10":"tag-healthcare","11":"tag-new-zealand","12":"tag-newzealand","13":"tag-nz"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/323156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=323156"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/323156\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/323157"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=323156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=323156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=323156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}