Leigh said Uber\u2019s communication was initially \u201creally good\u201d.<\/p>\n
In February, she started receiving calls from people she believed were scammers pretending to be from Uber. She said she was tricked into giving out The Sushi Club\u2019s latest email account.<\/p>\n
Scammers accessed The Sushi Club\u2019s account on the afternoon of Monday, February 16 and changed its details so order payments would go to them.<\/p>\n
Leigh said Uber paid orders each Tuesday. \u201cSo, I was pretty damn stressed.\u201d <\/p>\n
However, she said she quickly corrected the account details, and Uber paid the money to her on February 17.<\/p>\n
Leigh said she spoke with an Uber representative about the hack. They placed The Sushi Club\u2019s account on hold while an investigation took place.<\/p>\n
The Sushi Club then spent weeks fulfilling Uber Eats orders, but not getting paid.<\/p>\n
Leigh said the total Uber owed her business rose to nearly $3000.<\/p>\n
However, she said she could not contact a representative for an investigation update.<\/p>\n
Leigh said the restaurant stopped taking Uber Eats orders.<\/p>\n
\u201cWe couldn\u2019t keep using Uber while we weren\u2019t getting paid, and we were unsure whether we were even going to,\u201d she said.<\/p>\n
\u201cIt was really horrible.\u201d<\/p>\n
Leigh said she contacted every Uber address she could find but heard nothing back. <\/p>\n
On Saturday, March 28, Uber Eats contacted Leigh to say its account was unlocked and payment would be made that Tuesday. This was nearly six weeks after the account was put on hold.<\/p>\n
An Uber spokesperson said it took reports of account compromise and impersonation scams seriously.<\/p>\n
\u201cWe\u2019re sorry to hear about the stress and disruption this incident has caused Penny and The Sushi Club.\u201d<\/p>\n
Uber might place \u201ctemporary safeguards\u201d on an account while details are verified once it becomes aware of suspicious activity, such as unauthorised access or banking information changes.<\/p>\n
The withheld payments to The Sushi Club had been made \u201cnow that the required account security steps have been completed\u201d.<\/p>\n
Leigh said The Sushi Club would stay with Uber Eats because of its popularity.<\/p>\n
\u201cI don\u2019t know what we\u2019re going to do if we get hacked again.\u201d<\/p>\n
Jack Riddell is a multimedia journalist with Hawke\u2019s Bay Today and has worked in radio and media in Britain, Germany, and New Zealand.<\/p>\n","protected":false},"excerpt":{"rendered":"Leigh said Uber\u2019s communication was initially \u201creally good\u201d. In February, she started receiving calls from people she believed…\n","protected":false},"author":2,"featured_media":363935,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[29184,74,138,18836,12474,54180,7490,2082,25822,98475,300,3607,35479,111,139,69,26693,1653,7565,92569,4739,69581,223,2742,7489,5273,55113,4518],"class_list":{"0":"post-363934","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-account","9":"tag-after","10":"tag-business","11":"tag-club","12":"tag-dollars","13":"tag-eatery","14":"tag-eats","15":"tag-for","16":"tag-frozen","17":"tag-hacked","18":"tag-money","19":"tag-napier","20":"tag-napiers","21":"tag-new-zealand","22":"tag-newzealand","23":"tag-nz","24":"tag-owed","25":"tag-payments","26":"tag-receive","27":"tag-scammers","28":"tag-six","29":"tag-sushi","30":"tag-the","31":"tag-thousands","32":"tag-uber","33":"tag-wait","34":"tag-waits","35":"tag-weeks"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/363934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=363934"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/363934\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/363935"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=363934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=363934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=363934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}