{"id":376307,"date":"2026-04-12T19:24:09","date_gmt":"2026-04-12T19:24:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/376307\/"},"modified":"2026-04-12T19:24:09","modified_gmt":"2026-04-12T19:24:09","slug":"calls-for-independent-dispute-resolution-service-for-schools-parents","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/376307\/","title":{"rendered":"Calls for independent dispute resolution service for schools, parents"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2026\/04\/4KCCC63_14021640_xl_jpg.jpeg\" width=\"1050\" height=\"700\" alt=\"His and her school shoes, toughies on the step. School uniform.\"\/><\/p>\n<p class=\"photo-captioned__information\">\nRNZ was recently contacted by two families that took their children out of school because of what they said was lack of support for their children&#8217;s special needs.<br \/>\nPhoto: 123rf\n<\/p>\n<p>Children are <a href=\"https:\/\/www.rnz.co.nz\/life\/relationships\/family\/is-it-ever-ok-to-miss-days-at-school\" rel=\"nofollow noopener\" target=\"_blank\">missing weeks and even months of vital schooling<\/a> because of stand-offs between their parents and their schools.<\/p>\n<p>Youth advocates say the problem happens repeatedly and highlights the need for a free service that resolves disputes between schools and families.<\/p>\n<p>RNZ was recently contacted by two families that took their children out of school in early February because of what they said was lack of support for their children&#8217;s special needs.<\/p>\n<p>One returned to class on a part-time basis after seven weeks of being absent, while the other was still at home when the April school holidays began.<\/p>\n<p>Both agreed an independent dispute resolution service would have helped.<\/p>\n<p>Children&#8217;s commissioner Claire Achmad said in the first instance it was up to schools to solve disputes and ensure children were returned to class.<\/p>\n<p>But she said when that didn&#8217;t happen there was a gap.<\/p>\n<p>&#8220;There does seem to be a bit of a gap here in terms of being able to have a clear pathway to be able to resolve these disagreements or disputes at the lowest level as quickly as possible,&#8221; she said.<\/p>\n<p>Dr Achmad said the Education and Training Act allowed for the creation of a dispute resolution organisation for schools and families, but no government had yet set it up.<\/p>\n<p>&#8220;I know it&#8217;s something that my predecessor Children&#8217;s Commissioners have advocated for, and I support and build on those calls because it&#8217;s crucial that there&#8217;s timely, child-focused and practical holistic resolutions in these kinds of situations,&#8221; she said.<\/p>\n<p>Achmad said calls to the Children&#8217;s Commission\/Mana Mokopuna&#8217;s children&#8217;s&#8217; rights line indicated disputes between schools and families were not uncommon.<\/p>\n<p>&#8220;This is a common theme that we are hearing about, and it shows that there is a need for more focus on finding that clear mechanism, implementing it, so that there can be timely child-focused resolution in these kinds of situations.&#8221;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/nz\/wp-content\/uploads\/2025\/12\/4KNB8BY_20240709_CHILD_COMM_CLAIRE_ACHMAD_0008_jpg\" width=\"1050\" height=\"656\" alt=\"Children\u2019s Commissioner Dr Claire Achmad\"\/><\/p>\n<p class=\"photo-captioned__information\">\nChildren&#8217;s commissioner Claire Achmad.<br \/>\nPhoto: RNZ \/ Cole Eastham-Farrelly\n<\/p>\n<p>Youth Law senior solicitor Velda Chan said families could go to the Human Rights Commission or seek a judicial review of school decisions, but neither were easy options.<\/p>\n<p>&#8220;If they&#8217;ve come to a situation where they can&#8217;t resolve things, then there isn&#8217;t a lot of places they can go to try and work things out,&#8221; she said.<\/p>\n<p>Chan said an independent and free disputes panel would be helpful.<\/p>\n<p>Principals Federation president Jason Miles said disagreements between schools and families were fairly regular, but it was unusual for children to be out of school for more than a couple of weeks.<\/p>\n<p>He said the ministry did not usually get involved and if schools and families could not agree on an issue, there was no organisation to step in and mediate.<\/p>\n<p>Miles said an independent body would help.<\/p>\n<p>&#8220;I don&#8217;t think there&#8217;d ever be a process where everyone would be happy with an outcome, but that would be another step,&#8221; he said.<\/p>\n<p>&#8220;The focus would need to be on a resolution process that uses restorative and culturally appropriate processes and procedures, and be done in a timely manner so that disputes could be resolved and children won&#8217;t miss out on being in education.&#8221;<\/p>\n<p>Autism New Zealand chief executive Dane Dougan said two months was too long for children to be out of school.<\/p>\n<p>He said the Education Ministry was usually able to mediate disputes and if that didn&#8217;t work, some families turned to the Human Rights Commission.<\/p>\n<p>Dougan said autistic children were much less likely to have problems in schools where staff had specific training in working with neuro-diverse pupils.<\/p>\n<p>The Education Ministry said schools were resourced to provide learning support to children who needed it and families should try to resolve disputes with their school&#8217;s board in the first instance.<\/p>\n<p>But if that didn&#8217;t work the ministry could become involved.<\/p>\n<p>&#8220;Where concerns are escalated to the ministry, we can review the situation and work with the school and board as needed to support a safe and inclusive learning environment. If parents remain dissatisfied with the board&#8217;s response, they can also raise their concerns with the Ombudsman.&#8221;<\/p>\n<p>The ministry said all children had the same right to attend their local school.<\/p>\n<p>&#8220;When concerns arise about a child&#8217;s support, supervision, or safety, and this affects their ability to attend school, the Ministry of Education&#8217;s role is to help uphold that right and support schools and families to work through what is needed.<\/p>\n<p>&#8220;These situations can be challenging for everyone involved, particularly when a child has been unable to attend school for a period of time.&#8221;<\/p>\n<p>A parent who contacted RNZ said her son was out of school for seven weeks while the family tried to persuade the school to provide better support for him.<\/p>\n<p>She said the ministry became involved when she contacted it about two or three weeks into the disagreement, but the family still had to make a lot of effort to get the support it wanted.<\/p>\n<p>&#8220;The initial response was &#8216;there is nothing we can do here&#8217;,&#8221; she said.<\/p>\n<p>&#8220;It was only the fact that I got through to a capable, competent person through the incident line that I believe this even got moving.&#8221;<\/p>\n<p>The woman said an independent body would have helped a lot.<\/p>\n<p>&#8220;There has not been a single accountable person who has said &#8216;it is my responsibility to resolve this&#8217;,&#8221; she said.<\/p>\n<p>Another parent who contacted RNZ said a dispute resolution body needed to be independent.<\/p>\n<p>&#8220;An independent body would provide a much fairer path than a ministry that effectively assists schools in managing parents who speak up,&#8221; she said.<\/p>\n<p><a href=\"https:\/\/radionz.us6.list-manage.com\/subscribe?u=211a938dcf3e634ba2427dde9&amp;id=b3d362e693\" rel=\"nofollow noopener\" target=\"_blank\">Sign up for Ng\u0101 Pitopito K\u014drero<\/a>, a daily newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"RNZ was recently contacted by two families that took their children out of school because of what they&hellip;\n","protected":false},"author":2,"featured_media":376308,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[48,47,42,43,49,46,44,45,40,38,41,39],"class_list":{"0":"post-376307","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-headlines","8":"tag-audio","9":"tag-current-affairs","10":"tag-headlines","11":"tag-news","12":"tag-podcasts","13":"tag-public-radio","14":"tag-radio-new-zealand","15":"tag-rnz","16":"tag-top-news","17":"tag-top-stories","18":"tag-topnews","19":"tag-topstories"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/376307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=376307"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/376307\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/376308"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=376307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=376307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=376307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}