Consumer Guarantees Act (CGA)<\/a>, goods \u2013 including cars \u2013 must be of acceptable quality and fit for purpose. If Ford has advised [that] some of their hybrid cars should not be fully charged and should only be driven in auto EV mode, we think these guarantees will have been breached.<\/p>\n\u201cThis means consumers could be entitled to a remedy under the CGA. If the problem can be remedied, the retailer can choose whether to repair, replace or refund a customer and must do so within a reasonable time.\u201d<\/p>\n
If Ford failed to provide a solution soon, customers should be entitled to reject their cars and request a full refund or compensation to reflect the reduction in the car\u2019s value.<\/p>\n
\u201cThey can also claim back any additional costs they incur as a result of the defect. For example, if they incur additional fuel costs, they could ask the retailer to cover these costs.<\/p>\n
\u201cIf Ford fails to assist, we recommend customers consider lodging a claim at the Motor Vehicle Disputes Tribunal.\u201d<\/p>\n
Ford said the estimated EV-only range of the Escape PHEVs affected was 52km, and reducing the charge to 80% would limit that to 41.6km.<\/p>\n
\u201cIf using fuel for that 10.4km, they\u2019d be using approximately 0.73 to 1.06 litres, depending on driving conditions. We haven\u2019t yet offered compensation for the loss of 10.4km EV-only range.<\/p>\n
\u201cWe do recognise and acknowledge how frustrating this can be for customers, and we know Ford\u2019s global engineering team is working as fast as they can on a solution. It\u2019s due very soon, just a few weeks, I\u2019m told,\u201d a spokesperson said.<\/p>\n
\u201cWe\u2019d recommend if customers are demanding compensation for the difference or have any concerns, they contact their local dealer.\u201d<\/p>\n
\u2013 RNZ<\/p>\n","protected":false},"excerpt":{"rendered":"\u201cHowever, as an added safety precaution, Ford has asked customers to limit the charging to 80% and drive…\n","protected":false},"author":2,"featured_media":381521,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[41242,40923,6081,138,334,124,813,2079,2082,6210,39509,9476,111,139,69,1523,9769,812],"class_list":{"0":"post-381520","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-alert","9":"tag-ask","10":"tag-battery","11":"tag-business","12":"tag-compensation","13":"tag-could","14":"tag-edmunds","15":"tag-fire","16":"tag-for","17":"tag-ford","18":"tag-hazard","19":"tag-hybrid","20":"tag-new-zealand","21":"tag-newzealand","22":"tag-nz","23":"tag-over","24":"tag-owners","25":"tag-susan"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/381520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=381520"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/381520\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/381521"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=381520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=381520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=381520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}