{"id":382656,"date":"2026-04-16T15:16:29","date_gmt":"2026-04-16T15:16:29","guid":{"rendered":"https:\/\/www.newsbeep.com\/nz\/382656\/"},"modified":"2026-04-16T15:16:29","modified_gmt":"2026-04-16T15:16:29","slug":"westpac-kiwibank-hit-by-online-outage-2","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/nz\/382656\/","title":{"rendered":"Westpac, Kiwibank hit by online outage"},"content":{"rendered":"

\"Part<\/p>\n

\nPhoto: Kiwibank\n<\/p>\n

Kiwibank and Westpac say that their internet banking services are back up and running.<\/p>\n

Earlier on Wednesday, some Westpac and Kiwibank customers were having problems accessing their app and internet banking.<\/p>\n

As of 2.20pm there had been 222 people report an issue with the Westpac app on Downdetector.<\/p>\n

About 2.40pm Westpac said some customers were experiencing difficulty accessing Westpac One online banking.<\/p>\n

“Our technical teams are urgently investigating. We apologise for the inconvenience.”<\/p>\n

An hour later Westpac said the issue had been resolved and access to Westpac One had been restored.<\/p>\n

Kiwibank earlier said some customers were also having problems accessing its app and internet banking.<\/p>\n

“We’re working to restore services, and we apologise for the inconvenience.”<\/p>\n

It said cards and ATMs were still working.<\/p>\n

\"The<\/p>\n

\n

Photo: RNZ \/ Screenshot\n<\/p>\n

Another update just before 3pm, Kiwibank said internet banking was back up and running and some users would have access to the app.<\/p>\n

Its team was still working to restore services for all customers, Kiwibank said.<\/p>\n

Earlier, customers on social media complained about the interruption.<\/p>\n

One said she was trying to transfer money to pay bills.<\/p>\n

“I don’t keep a lot of money in my everyday card account due to the paywave stuff (had my card stolen before) and I can’t pay my rent yet as it’s not set up on direct debit,” another said.<\/p>\n

Sign up for Ng\u0101 Pitopito K\u014drero<\/a>, a daily newsletter curated by our editors and delivered straight to your inbox every weekday.<\/p>\n","protected":false},"excerpt":{"rendered":"Photo: Kiwibank Kiwibank and Westpac say that their internet banking services are back up and running. Earlier on…\n","protected":false},"author":2,"featured_media":380094,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[48,138,47,111,43,139,69,49,46,44,45],"class_list":{"0":"post-382656","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business","8":"tag-audio","9":"tag-business","10":"tag-current-affairs","11":"tag-new-zealand","12":"tag-news","13":"tag-newzealand","14":"tag-nz","15":"tag-podcasts","16":"tag-public-radio","17":"tag-radio-new-zealand","18":"tag-rnz"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/382656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/comments?post=382656"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/posts\/382656\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media\/380094"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/media?parent=382656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/categories?post=382656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/nz\/wp-json\/wp\/v2\/tags?post=382656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}